America's Best

I went to the eye dr cause I am a new diabetic & they never told me that I have Diabetic retinopathy, found out from my endo who got the full report. I was only told had a little bruising on the back of my eye. I can lose my vision cause did not know.

Sadly after 12 years of coming to Mrs. ROBINSON the optometrist that lives around the corner me I will never return again do to your employees unprofessionalism. Blonde hair Caucasian woman at front desk canceled my appointment as I was walking in the door and was on the phone when I walked in for 5 additional minutes. After she got off the phone she told me I was 5 mins late and the Dr. ROBINSON could not see me. I told her I had a family emergency as I was told a family member was in coma for bad accident. I asked her to ask Ms. ROBINSON to still see me since I been coming there for 12 years and claimed she went ans asked and she refused to see for being 5 mins late. I told her I will never return to this office again as I was obviously a dollar sign to America best and Dr. ROBINSON. I was there previously in 2021 and waited 3 hours due to America's Best delays but they X me out for 5 minutes late you will never get a dollar from me again!

First my glasses are wrongly ordered and its takes month upon follow-up front desk tell me that they have glasses in store upon questioning why was the customer not informed they cut me off the call... Never gain.

The manager at Oviedo Florida America's Best is THE WORST. I've been wearing contacts for 30 years. I have astigmatism on one eye and CANNOT WEAR a bifocal. They ordered me the wrong contacts. When I called she had the audacity to tell me to "stop diagnosing" myself. Their doctors are the ones who diagnosed me. Freaking idiots

Putting eye health at risk is repulsive and shameful! I ENCOURAGE YOU TO GO ELSEWHERE. You get what you pay for - they are cheap and so you get cheap. I would rather pay more for competency than less for idiocracy.

I paid for my daughters contacts 6 weeks ago, that's right, 6 and still no contacts! I call the store 2-3 times a week and everyone says "they will look into it and call me back". Well, that never happens. Finally got the manager on the phone this weekend, thought I was making progress, nope! He promised to call me back Monday with an answer and nothing. Here I go again, calling the store to get some clarification. The manager still after 6 weeks has no explanation? Please just give me money back and let me order from someone who will actually get contacts in my daughters eyes before the start of the school year.

I have had nothing but trouble with this company. I needed to get contacts for a new job because I was not able to wear glasses. It took 4 months to get the contracts after being told it would take 20 days. I had person after person tell me they were ordered, until finally I was told that the individual I was working with quit and never actually did so. After have the prescription for a year and now needing more a month before I run out they are refusing to send me more contacts and I'm being told I have to get a new prescription. Unfortunately I am unable to give 0 stars because that is actually what they have earned.

They've been having their deal for a while now for 2 pairs of glasses and an eye exam for $80. First of all I was there for 2 hours waiting for the exam. When I went to pick out the frames there was only a limited amount to choose from and the type I needed, progressive lenses cost a total of almost $300 including lenses and frames. I had to end up getting one for close up and one for far away. They don't tell you all of this. They should tell that in the ad so people won't waste their time nor their money. I got my 2 pairs but will never go there again.

Never give reviews but the experience forced me to share my worst customer experience. Staff lacks knowledge about copay, rude & slow working staff, the bathroom is not functional, incompetent staff, what a pathetic service. Even if you get free service its not worth it

Everything seems okay when you come in for your exam and you purchase your glasses. However, they tell you 2 weeks until your glasses come in. 1 pair showed up in 2 weeks, the other pair took 2-1/2 weeks. Then after going back again to get the 2nd pair the prescription was wrong. I specifically told them I needed readers (+2.00 lenses) for over contacts but what I received had lenses that were +6.00. The manager showed me the information in my chart showed +6.00 - I had to explain to her that I didn't fill out the information in my chart. Now I have to wait another 2 weeks (yeah right). You'd think that when they screw up they would do something to expedite your glasses. By the time I get these I will have waited over a month. That's not acceptable. I won't be going back to America's Best

I had two consecutive appts at America's best, prefilled their questionaire online. They called 25 mins before my first appointment and wanted me to come in 10 mins earlier leaving me a total of 15 mins to get there for more paperwork. Do you think this could have been asked for a little earlier? After getting there early we're informed that you have to wear a mask to get an exam, again there is no reason this could not have been disclosed earlier as my husband had cancer removed from his nose just recently and a mask would irritate his nose. I really don't appreciate the $#*!ty communication and waste of my time with questionaires, scheduling and driving there in a hurry. F-

The whole process went so smoothly, the doctor was so knowledgeable, the staff was so kind. I was looking through frames and the lady before me was raving how this was the best deal she had ever had and how thankful she was.

Being a first time buyer I wasn't sure what to look for or what was a good deal, but I got a free eye exam and two pairs of glasses for $79. Love this company.

Didn't take my particular insurance, made my appointment about a week ago and still had to wait an hour for all required eye exams was originally told if I walked out I"d still be responsible for pre exam but when I went to receptionest again she changed her mind and let me go without paying anything, I've been going to Americas Best for years and was extremely disappointed, they should call Americas Best, America's Worst, never again will I go to them for eye glasses etc.

I have been waiting for my colored contacts for a month and a half. They keep telling me it's the manufacturing company fault. But I don't understand how they can receive my right eye contact but not the left eye. When it's coming from the same manufacturing company. I've been buying my contact from americas best for over 20 years in Chicago. I have never had this horrible service there. I don't understand the delay they keep saying because of COVID everything is backed up.

THIS PLACE MUST HAVE BEEN BOUGHT OUT BY THE CHINESE. I JUST BOUGHT A PAIR OF GLASSES IN MAY FROM AMERICAS BEST HARAHAN, LA. THEY ARE SO SCRATCHED UP I CANT SEE THROUGH THEM. I TOLD THE HEAVY SET GIRL AT THE COUNTER THAT I ONLY USE THE CLOTH THAT WAS GIVEN TO ME WITH THE GLASSES TO CLEAN THEM. SHE INSISTS THAT I SCRATCHED THEM AND NOW WANTS ME TO PAY FOR A NEW PAIR WITH MY UNUSED INSURANCE FOR THE YEAR WHICH WHEN I BOUGHT 5JEM WAS GOING TO BE USED TO PURCHASE CONTACTS. I PAID THE BETTER PART OF 500.00 FOR THESE GLASSES. THEY ARE TOTAL JUNK. THE POOREST QUALITY GLASSES IVE EVER HAD. YOU CAN GET BETTER QUALITY AT THE DOLLAR TREE FOR ONE DOLLAR. I WILL NEVER EVER EVER BUY FROM THEM AGAIN. IVE BEEN A CUSTOMER FOR 20 PLUS YEARS. THEY DONT STAND BEHIND WHAT THEY SELL AND WHAT THEY SELL IS THE POOREST QUALITY CHINESE JUNK IVE EVER COME ACROSS. I AM TELLING ALL 10 OF MY FAMILY MEMEBERS TO STOP BUYING FROM THEM. WHAT A TOTAL SCAM THIS WAS.

My family have used America's best for several years, until today. I made the only available appointment for July for my son. His fist at 8byears old. I was sent a patient information request through my email. Filled it out. This past Monday, got a text to confirm. I did. Received 2 more texts confirming his appointment at 440 today. 7/20/2022. Then today at 10am, they call to cancel because he is a pediatric and will need more time to examine. My son live a couple hours away, made arrangements to have him with me today, and they cancel on the day of due to needing a few more minutes. They are open until 7pm. So they should have no problem seeing him. It wasn't my fault, they waited until today, not a month ago when I made the appointment to see his age, which I clearly filled out. Then they said the earliest would be August 10th, after school starts back up. Horrible customer service.

First, they take 2 weeks+ to fill your eyeglasses prescription! Second, they put the old prescription in my new glasses! I was then told that it would take a few days to correct the problem. So far its a week later and still no call from them. At my last eye exam at a different optometrist they checked my prescription on my AB eyeglasses and it was off by. 25! This place should be out of business! Save yourself the headache of dealing with this horrible place and go elsewhere.

The original pair of glasses was poorly focused. The second pair had a coating that quickly looked as if it has snail tracks. The frames rusted within weeks. In case this company wants to send an attorney to harass
Me, I have locked their junk in my safe. By the way, I attempted to return the pair of 'glasses' for a refund. I
Got the "run-around". The price was very low. I moved on and happily paid over $700 for excellence.

The store at 1810 S 320th St Suite A, Federal Way, WA *******
Has the worst customer service ever! I walked in and there was the least 10 people in blue jackets just looking clueless and pretended as if I wasn't there. When I spoke up to ask for help to women one named michelle and the other Cymone rudely addressed me and said. We are busy and you just have to wait! After I spent $1000. 00 for glasses which 2 pair was defective/broke in less than a week! You want my money but you can't give me respectful service! Never again America's Best my radio show and social needs to know about when spending your hard earned money you deserve to be treated well Especially when receiving released defective glasses. Training is needed for these you adults when there are too many options to buy glasses.

Class action lawsuit is in order.
This company needs to go.
Shame on you for taking advantage of my 83 yo mother Scumbags.