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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Awesome experience. Great service. Amazing prices. Called and had to change something up and it was done super fast and without any issues
Your website said product will fit. It does NOT fit. In the instructions it claims there are 4 bolts that need to be removed. My truck does not have those 4 bolts which are required to mount the bracket for the fender flares.
I ordered a tire rim kit with the sensors to be installed. Received the tires and rims. Could not get the sensors to sync. Brought to a tire shop, they could not get the sensors to sync. Made an appt to go back to tire shop, they took off the tires and looked inside. No sensors. American trucks did not put them in the tires. 100% their fault but they would not refund me for the full amount it took for the tire shop to fix the problem, nevermind the amount time wasted out my day/week trying to get this fixed. They basically said i should have had them ( American trucks) send me the replacement sensors. Which means i would have had to take to the shop, have them dismount the rims, confirm no sensors ( which they did) tell them to put the tires back on because i need to wait for American trucks to send me the sensors. Then once the sensors come in go back to the tire shop, have them take the rims and tires off again and put in the American truck sensors. Being charged for labor both times. Absolutly absurd - for something they messed up. They also claimed ( over the phone of course) they would add $100 to to refund for my troubles ( which did not happen) I would not recommend because if they mess up too bad for you
Hello Adam,
I'm sorry for the missing TPMS sensors and all of the hassle this has caused you. I understand your frustration and inconvenience that this has caused. I see you have spoken to a supervisor and he is the one who issued you a refund for the Mount & Balance of up to $35 per tire which is our policy. He also did issue you a $100 back to your original method of payment (Affirm). You should of received an email confirming both of these refunds. If there is anything else that we can assist you with please feel free to give us a shout.
Thank you,
Allison
Getting to be more and more bad experiences with this company. From packages constantly being late to missing parts. This time the package was late and the box was completely beat up and ripped open. It's a full exhaust system so let's see if anything fell out of these rips
Hello Eric,
I apologize for the damaged item upon delivery I tried to call the phone number on file but the person who answered said I must of had the wrong number. Sorry we weren't able to connect on this but wanted to make sure you did in fact receive all items and didn't need us to setup a replacement or missing hardware. If you do find that you need additional assistance please do not hesitate to reach out to us. Also I issued you a voucher to use on your next purchase with us online or over the phone and you should receive an email confirmation of this as well.
Thank you,
Allison
Prompt delivery, good prices and good communication. I will definitely recommend this company to others. I will order from them again.
Bullet Antenna; Carbon Fiber (02-18 RAM 1500)
Item #: R******* I never received this item I have some sort of bushing that needs to be exchanged for the correct part I ordered
Hey Carlos,
I located your order for the Antenna and see you have already spoken to customer service and they started the return process for you. I also see that the replacement/correct item is on its way and due for delivery today 3/12. I hope this one works for you and if you run into any more trouble please do not hesitate to reach out to us. We apologize again for the error for the first shipment.
Thank you,
Allison
What a joke. Took 3 days to process my order before I got an email stating I could track my shipment. In the meantime I got about 5 spam emails from American Trucks with the headline subject stating "regarding your recent order". They were all spam BS emails trying to get you to purchase more items. Will not order from this place again.
I need assistance with an installation issue and you people handle my every need. I will come back when I need anything else.
18 different emails to tell me my order is coming really?
I think your marketing technique is annoying
And the product is not that good either
Hey Matt,
I apologize for all of the marketing emails you have received, you can unsubscribe from them at the bottom of anyone. You can use our online portal for tracking, estimated ship dates and printing invoices which is orders.Americantrucks.com. I apologize again and if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison
As advised for part No Limit Fabrication Edge CTS2 Clean Mount (13-25 F-350 Super Duty)
Item #: SSD******* will not work with 2024 models after multiple phone calls I was finally able to determine this was a mislabeled part.
Hey Blake,
I apologize that the item you have on order is not going to work for your vehicle, I see it is still on order if you would like to cancel this please feel free to give us a call or use our online chat feature through the website. This product is estimated to ship to you between 3/7-3/10. If you no longer need it after it ships we can also provide you with a return label or you can use our online portal at orders.americantrucks.com to process a return.
Thank you,
Allison
First I would like to thank Taney C for all her help in placing my order
She was fantastic, a great attitude also funny. I like to thank american trucks for quality parts.
I will ordering more parts for my 2500 ram
Thanks again,
Tracy P
The web site had exactly what I needed and reasonably priced. The order process was easy and my parts shipped the next day. Simple and easy with no issues.
Delivery was super fast, quality seems excellent. I will give a 5 star review although one of the tires arrived unbalanced.
Good pricing, fast delivery, packaged well, customer service is great when needed! Good quality parts! Overall would recommend American Trucks when purchasing parts for your vehicle
Ordering was easy, parts fit perfectly! Pick-up was smooth, but too long of a wait for somebody to get to the counter. Attendant was gracious and apologetic for the wait (big warehouse to get across to the counter) - that's appreciated.
I would be a return customer.
The gentleman was really helpful and quite courtese. Order was completed very quickly and notification was done before I completed phone conversation.
I'm planning on ordering some more parts in the future.
Great website, quick delivery and a perfect fit. Going to be my go to Accessory dealer from now on
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Hey Joseph,
Thank you for the information regarding the Fender Flares that you purchased from us. I see you have already setup the return and the return label has been emailed to you. Once you drop the product off with Fed Ex your refund will be issued within 7-10 business days. We apologize for the fitment issue and any delays caused by this. If you did not receive your fed ex return label you can retrieve it by using the customer portal which is orders.americantrucks.com you can download the label or the QR code. I have also issued you a voucher to use on your next purchase due to the inconvenience. If you need anything else please let us know.
Thank you,
Allison