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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I purchased and installed wheel well guards on my 2023 F150. They turned out fantastic! As easy as what was shown on the companies website and they look great!
Great selection and fast delivery. The bad thing is you have so many great styles it's hard to choose from which is a very good thing.
Overall light looks like original, installs easy and for the price you can't beat it. The turn signal color does not match the original. Original is yellow this one is red. Also if you have a sensor remove it from the original and install in this light or you will have some errors.
I just don't understand why it's taking so long for the shipping to take place. It says it's gonna come sometime in April but I still not have received shipping information. I ordered it at the beginning of March and it's gonna take a whole month for you to even ship it just kind of interesting.
Found parts needed quick
Order placed with ease
Delivered on time as promised
Perfect fit
Wish all websites were this easy
Listen... I understand that: Feedback is useful.
Companies are always looking to improve.
Customer satisfaction is important. 2 emails requesting feedback before my order even arrives is excessive. Maybe relax a bit.
Was able to use the chat function to ask a question about a product. Was answered almost immediately and then made my purchase.
Got these mammoth coil-over set because they were a great price, with me replacing all my suspension I was thinking theses would complete it. I haven't installed because they got delivered so fast! I appreciate American Trucks!
I ordered the RedRock Under Seat Storage Box (15-25 F-150 SuperCrew) SKU: T******* after returning the other "RedRock Under Seat Storage Box" SKU: T*******, which wasn't even RedRock-branded and didn't fit my 2023 F-150 STX. American Trucks processed the return without any issues, but the new one doesn't fit my model truck properly either. I made it work, but the screws don't fit the holes in the underseat bracket and the dimensions are slightly off. The website says it should fit, but even the instructions indicate it only fits model years up to 2020. The construction of the storage bins feels cheap as well. Since I made it work, I'll give it two stars but I'd recommend passing on this one and getting something else for under seat.
I ordered front and rear sill protectors but only the front ones arrived. If this is the way business is done I'll never order anything else from American Trucks.
Ordering was a breeze, product arrived within 2 days and was installed. Would and will purchase from AT again.
Customer service was great! Able to answer questions and assist with transaction! Thank you! Pricing was competitive and fair!
Not very happy that I ordered an air filter replacement and instead you sent a steering stabilizer. Now I have to wait another 4-7 days most likely to receive the actual product I ordered. I think you should immediately send out the correct part with overnight shipping at some sort of discount for the inconvenience.
Hi Sean,
I'm sorry you got the wrong product! I reviewed your order and currently working with the operations team to make sure we ship the right product (the cold air intake filter) to you as quick as possible. I tried to process the replacement with overnight shipping but it wasn't available for the order. I noticed you've been a fantastic customer over the years, and want to make sure we do everything we can.
Again, I truly apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I bought 2 sets of hub spacers for my F250 in February. Couple of days later I get a "BACKORDERED" notice. Almost 3 weeks later and it still says delivery will be in DECEMBER of 2025. That's bush. Cancelled the order and will find it elsewhere. The customer service chat lady (Dian C) was the only helpful person I could find within this organization.
The picture on the site didn't match the product. Drove 45 min for the wrong grill and still waiting on my refund
Excellent experience, very easy to find what I wanted, would definitely recommend this to anyone looking to improve their truck
Customer service always available when needed, have an answer for every question I have and super qualified when it comes to recommendations. Every part I had bought has worked perfectly!
I placed my order and as soon as i submitted my payment the order was canceled by AT, i tried. Contacting service department, however, they were no help. So ordered through Sumit Racing instead
I ordered 4 wheel spacers and only received 2. Called and talked to a representative about sending remaining 2. I have to go thru the hassle of taking pictures and waiting to get a return label. Then I have to mail package back in and wait for hopefully the full set of 4 to return.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason,
I'm sorry to hear about your order experience! I left a voicemail but wanted to reach out here as well. I reviewed your orders, and for the RedRock Under Seat Storage Box, if you would like to keep as is since you were able to make it fit, I would be happy to see what I can do. Feel free to give me a call back at ext 1320.
Thanks,
Desiree