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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Had some question on my limited edition Dodge Ram Rebel havoc
The person I spoke to was very knowledgeable about the vehicle and was able to assist me in selecting the proper product for a leveling kit for my truck
At this time, I like to think this company for a wonderful experience on my first purchase the sales man can't remember his name sorry was excellent and helping me on the phone with pictures and explaining things, but most of all the product came on time as promised will definitely do future purchases
Great service…fast delivery. My truck is a '24 F-150, Regular cab/short bed 2WD. The kit works fine, but you'll have to cut most of the head pipe to get it to fit this truck. Basically, would have been much cheaper to find a flanged pipe and weld on my own hangers with rod. Simply because-this is nothing more straight pipe from the cat-back. Paid for more pipe than I used. Other than that-it'll work for a reg cab/short bed.
Product looks great installed on my F350! Didn't take as long as what instructions said to install. I'm more than pleased with the purchase and how quickly it got here.
Easy to navigate website. I have yet to receive my items, but I have been receiving emails notifying me when they have shipped. If I have any issues, I hope to have the same experience with customer service, but I have yet to communicate with customer service.
I honestly would have given 4 prob 5 stars but this one issue that should have been easily avoidable but instead they strung the issue out for 2 plus weeks well 3 weeks if you count the time it took to get my money back into my account. So I have bought numerous things from here but when I went on their website and found the rims I really wanted and spent 2 grand on them. Well the shipping eta came and went once so I reached out and they said they would send a request to the company that actually makes the rims for an update so I was cool with that but then 4 days goes by I heard nothing and the 2nd estimated shipping day passed so I called back again and they tell me the same spill about requesting the shipping info then another week goes by and I noticed that half of the money had been put back into my account? So I called up there again and at that point they tell me oh it looks like those rims are discontinued... I feel like if I called that many times and checked up on it plus they still have those rims on there website after all this went down so I guess someone else is gonna get tricked as well. Oh and the last part they only gave me the money back for 2 of the rims then took another week to get the rest from the other two rims? Makes no since. They gave me a 20$ voucher which is better than nothing but I mean this took up about a month overall before I could even get the money back to try and order a new set of rims. Sooo shop carefully people... P.s every other purchasing experience was great and I've spent around 8 grand total on prob 7 diff purchases through them. But that one issue was a pretty big mess up on their end and the fact the rims still to this day are listed as available for purchase on their website tells me they aren't to worried about actually trying to correct the issue so it doesn't happen to someone else. That's just not good business practice in my eyes.
I have not received the part yet.Willgive a review when I get the valve and install it.I did pay for two day shipping.
I am have a good experience with American Trucks. Waiting on my Transmission pan to come. But they came out with free gifts after I had spent the money to receive it. Went to the chat, and ask if I could get the gift. April was very helpful, and got some more swag with the American Truck logo on it. Very cool.
Have ordered and received a few items in last 2-3 weeks: good service & prices, BUT… after order is"processed", credit card is charged and notice says "shipped", when it is actually awaiting pickup for several days, up to week or more, by Fed-Ex. Also, getting Way Too Many emails (over 50+ in just 2-weeks), some trying to sell products I have already bought, and products I have merely viewed. I requested to "unsubscribe" and to send a catalog, but have not received, but continue getting too many emails. I will be closing & canceling your website due to this once I receive my last order (paid for & "shipped" 3/17/25, but Fed-Ex has not picked up from your end yet. Marcus Kelly, Thomasville GA *******.
Hey Marcus,
I located your account and see your recent purchase was delivered today on 3/21 I apologize for the marketing emails, once you unsubscribe you can use the customer portal to locate tracking, estimated ship dates, and print invoices if needed that website is orders.americantrucks.com. The catalogs take around 2-3 weeks to be delivered, if it is past that timeframe please reach out to customer service and we can get another one on order for you. I apologize again and if you need anything else please reach out to us.
Thank you,
Allison
I did an online chat with Nicole R. And she answered my question so I decide to order it. I was told I would get a free gift but didn't receive the gift when my Windguard arrived today.
Called to cancel and reorder a part that I ordered 4 hours earlier was told it already shipped out but it was not picked up by fedx until Monday I called on the Saturday before I takes forever to get a refund or replacement still waiting on a replacement on the before this one they sent the wrong part I will use this company again
Hey William,
I apologize that you where unable to cancel your recent order, unfortunately we do have a very short window for cancellations but this is something we are currently working on improving for our customers. I do see that you have spoken to customer service and accepted the mitigation offer to keep as is and not return. I did look at your previous order and the replacement Tie Downs was cancelled today on 3/21 you should receive your refund within 3-5 business days back to your original method of payment. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Everything went great. I ordered parts for GMC Sierra on a Tuesday afternoon and they showed up the following day less then 24 hours later. Boxes weren't smashed and all the necessary precautions were taken to avoid unnecessary damage.
Spent over $1,600 on a bumper showing in stock. To only find out after payment it was out of stock with no ETA on restocking or delivery. Took my money without any issues and now I sit here and wait. Ridiculous.
Hey Nicholas,
I apologize that the bumper you ordered is out of stock, I do see that we updated your order and changed the supplier of where it is coming from in hopes to get it to you sooner. The new estimated shipping date is between 3/24-3/26 but please remember this is only an estimate and can change. Please keep an eye on your email for updates or use our customer portal which is orders.americantrucks.com. I also issued you a voucher to use on your next purchase with us online or over the phone due to the inconvenience.
Thank you,
Allison
Delivery was great hid behind our bush on porch so wasn't exposed for everybody to see. Fast delivery. Very satisfied
Great website and the Smoked LED cargo/brake light for my Ford F150 Harley Davidson Edition was easy to install. It looks awesome! It literally took 5 min to install.
Very pleased with this website. Ordering was a breeze. Finding my part was easy, paying was simple. My party was delivered in two days! What's not to be happy with? It was a great experience.
I ordered a ADD Blow off valve adapter for my raptor on 03/10 and paid extra for 2 day shipping. It's been a week and still have yet to receive part and or any update regarding tracking! So definitely not happy with this experience
Hey Austin,
I apologize that you never received the original package due to it being lost with the carrier, I see you have spoken to customer service and they have setup your replacement order and issued you a refund on the shipping that you paid for. Your replacement order was approved and shipped with fed ex tracking # 286662438412 if you need anything else please feel free to reach out to us.
Thank you,
Allison
Placed an order Sunday evening 03/16. Label was created first thing Monday. As of today, 03/19, the order has not shipped and I have received 15 emails trying to sell me something or asking for reviews. I haven't received any today yet but it's only 5 am. I don't mind the shipping delay. 6 emails per day is very annoying and I will be reluctant to place another order with this company because of that
Hey Carl,
I apologize for the marketing emails, you can absolutely unsubscribe from them at the bottom of anyone. We have a customer portal which is a great tool to check for tracking, estimated ship dates and print invoices. That is orders.americantrucks.com instead of relying on emails you can use that. I apologize again and if there is anything else that we can assist you with please feel free to reach out.
Thank you,
Allison
Received my fox ats 2.0 and it was a in a large box. Shipped with paper and the actual fox box was opened inside. Bolts loose rolling around chipping the new shock in the package. No paperwork, stickers instructions, and protective bags loose inside the box
Hey Zak,
I apologize that the item arrived not secure and parts everywhere with poor packaging. I see you have already spoken to customer service and started the return process, our tech team will be in touch via email within 3 business days with next steps after you submit photos. Please keep an eye on your email for further communication and I did issue you a voucher to use on your next purchase online or over the phone due to the inconvenience.
Thank you,
Allison
I purchased an exhaust kit. I get more information on things that I looked at then getting information about my purchase. Don't even have tracking information yet.
Hey Robert,
I apologize for the delay with your order this is currently in processing as soon as it ships you will receive an tracking email. Please continue to keep an eye on your email for updates. You can also use our customer portal which is orders.americantrucks.com I issued you a voucher to use on your next purchase online or over the phone due to the delay.
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Addisen,
Thank you for taking the time to write your review and provide your feedback on your experience. I apologize that you had issues with getting the rims in a timely manner and then them being discontinued and having to wait on your refund. I understand how frustrating this must of been. I'm pleased to see that everything has worked it self out now and you placed a new order for different rims and those where received. I did issue you an additional voucher for the inconvenience which you can use on your next purchase online or over the phone. If you need anything else please feel free to reach out to us.
Thank you,
Allison