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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Purchased lower control arms for my Ram TRX4 they bill me $371.00 just to find out they source from DETROIT AXLE and my price from DETROIT AXLE was $238.00 Crooked mark up. If I knew they were sourcing from Detroit Axle I would not dealt with AT. Buyer beware. I do believe there are laws against this fraudulant business.
I am so impressed by the customer service! Several times I called or chatted with someone, every single time I was treated like a valued customer! We rarely see this kind of kindness and respect these days and I was just BLOWN AWAY! They helped me pick the right product that matches my desires and helped me make the purchase the way I wanted to proceed. I will be a repeat customer!
Thank you American Trucks!
-Nancy
Zimmerman Mn
5/8 D ring shackles order for my Ford F150. Two days later they were delivered to my house. They are a heavy duty quality product.
I've always had good experiences with yiu guys on every purchase. Your guy's follow up notifications on the order processing, shipping, and help service, has been on it for me. Best way I can describe, is this last purchase. I will admit it was confusing. I got the emails for "order has been processed and payment has been approved. Expect delivery within the time period (that was shown when purchasing)". To get an email that my purchase was 'out of stock' and will be pushed back (even though your website said "in stock"). Your live chat team was amazing and was able to find out what was goin on and provided the shipping information and that my purchase will be here by the original time period. For some reason your system had a hiccup and left me confused. But your team was ontop of it and extremely professional and helped to understand what was going on. Highly recommend you guys.
Didn't fit worth $#*! never buy this product unless your selling truck
Hello Darren,
Sorry to hear the product you purchased did not fit as expected. I completely understand your frustration with this, if you have not already done so please contact customer service and we can assist you with setting up a return for a refund. We can also help you in finding an alternative if there is one available. I hope we hear from you soon so we can rectify this situation for you.
Thank you,
Allison
While the employees are nice on the phone I am not happy with the time to resolve my issue. A cat back system was purchased but the kit was missing the muffler, clamps and tip. 2 days to come up with a resolution, then an additional 2 weeks to receive my parts is unacceptable. Parts should have been dispatched immediately after this observation. I should have ordered from Summit racing, price was cheaper and the time was in stock and would have been to my door the very next day. Needless to say I will have a lot of hesitation ordering from American Truck again.
Hey Michael,
Thank you for taking my call this afternoon, I'm glad we got a chance to chat and discuss additional context around your feedback. If you need anything else please do not hesitate to call me back.
If you feel this matter is now resolved please feel free to update your review rating. We appreciate it!
Thank you,
Allison
I bought a bumper, and it was delivered quick and on time just like I was told in my email. Great service. Keep up the good work American Truck Team!
I ordered this on July 7th and was supposed to have it by July 17th. Today is July 24th and there is no record of it being shipped. You took my money on July 8th but no product. Very disappointed as this was a birthday present and no one can find my order.
Hello Mary,
I'm sorry to hear that your order is taking longer than advertised or promised. I completely understand your frustration, and I truly hope we did not ruin anyone's birthday with the delayed shipping. I see you spoke to customer service yesterday on 7/23, and they have submitted an Estimated Ship Date ticket to the supplier. We will contact them and ask for tracking or an updated ship date since the original one has passed. Since this item is shipping directly from the supplier to you, it does take longer to process, and we have to reach out to them for updated information if they do not provide it through our internal system. Please keep an eye on your email for the updated information, and due to this inconvenience, I have issued you promotional credit to use on a future purchase online or over the phone. If you need anything else, please feel free to reach out to us.
Thank you,
Allison
Dentro de varias opciones que tenía, me decidí por la de AT, mejor calidad y un sistema más confiable para la compra en línea.
Jess was very helpful nice give a A +, Jess help me find products that would work, and helped with any problems that came about
Can't give a review good, bad, or indifferent, haven't received it yet!
Josh was very helpful and knowledgeable. Answered all my questions and made sure it would fit my truck.
Went to buy a bullet antenna for my truck and tge website was east to get around and showed if it fit my truck.
Tried to download discount code before I place my last order and could not open the file to get code
Hello Ralph,
I just sent you a follow-up email regarding this review. I'm hoping to hear from you and gather some more context regarding that coupon so I can assist you. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
Recently received and installed my hood scoop on my Raptor and I gotta say, I LOVE IT! Thank you guys and especially Jonathan for your service and support when it came to this. Thank you for everything and I will continue shopping with you.
Needed parts right away after another supplier failed to ship when promised. Reordered from AT and they shipped that day.
Bought a tuner paid for next day shipping order is still not shipped and it's almost end of next day. Customer service is horrible they just say your orders locked and they can't tell you anything!
Hello Skyler,
I just left you a voicemail concerning your review. I truly empathize with your frustration, and I recognize how inconvenient this situation must be. I am investigating further to identify where the breakdown occurred, and I have also issued you the promotional credit as mentioned. Please keep an eye on your email for the tracking confirmation. If you require any further assistance in the meantime, don't hesitate to reach out to me.
Thank you,
Allison
I ordered my exhaust on Sunday the 19th. Website said if i order within the next 3-4 hrs i was guaranteed delivery of my package on the 21st. As of end of day today the 22nd i have not received it yet. I called today to find out issues and i was just told " sorry there was an issue". Givin no reasonable answer. Im just a LITTLE upset with anxiety. Do t like waiting till last minute. Especially when your guaranteed something by a certain time.
Much better ride quality then Rough Country. I would definitely buy them again.
Was very helpful in finding what I needed. Also helped with return.
Order arrived in timely manner. Only sent 3 of the rims. Contacted customer service about it and the sent the other one next day. Very happy with my purchase. Rims looks great on my 2016 F150.
All items were received within two days. No damage to the products and got everything i ordered. Will use you all again! Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard,
I'm sorry to hear that you received a damaged product as well as not receiving them within the time frame as promised. I know you spoke with a sales tech to place this order and they did confirm that the Suspension would fit your TRK4 and I cannot confirm how or where he gathered this information from but I certainly do apologize for any miscommunication or inconvenience this has caused you. I went ahead and texted you letting you know I pushed through the return and setup the pick up as you requested. All refunds are issued within 7-10 business days from the time FedEx scans the return. Again, we apologize for the poor experience you encountered and if you need any additional assistance please feel free to let us know.
Thank you,
Allison