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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I was very pleased with how much they did for me and that they didn't just talk to me like I was a number or dollar sign. The person that I spoke with was very professional and I would talk to him about any vehicles I have. I will definitely do more business with him if and when I need something else.
I have been buying parts for my mustangs and trucks from American muscle since 2012. And have always had a great experience.
The ordering process with this company was very smooth and easy! This is the first item I've ordered from AT. It was delivered in 2 days!
Dan was an awesome down to earth cool sales rep. He had helped me because the website wouldn't load up on my phone and we're done in less time to going through a drive-thru to get food. Very fast and professional. 😎👊🤙👍
From exhaust upgrades to brakes and suspension this is my go to place.
Super fast shipping- Product is just as described. Easy Install was easy and already reaping the benefits.
Brad H. With tech services was very helpful. Seemed knowledgeable and was quick with
Answers to questions that I had.
Brad h with tech services was very helpful. Seemed quite knowledgeable and quick with answers to questions that I had.
Did a lot of searching trying to not break the bank to put seat covers in my new F-250. Saw these and thought I would give them a try. Just received them and installed today. Seem to be great quality, look good and feel good to sit on.
I received a back bumper with the brackets not wrapped and rattling around scratching the bumper causing paint to come off and scuff marks
It was easy enough! I want to say, that after I set my vehicle and doing a search, I was still seeing listings for super crew pickups when I should have only being seeing super cab. I emailed today about cancelling the extended warranty. I haven't heard anything with the exception of Am Trucks saying they rec'd my email. Please follow up and make sure I get my credit. Aside from that, I look forward to delivery. Thanks.
I have had great experience with American trucks. From ordering to customer service! Always purchase from American Trucks! Thank you!
I ordered tail lights for my 2025 Denali 1500, based on what the website said would fit. I paid for overnight shipping and immediately discovered upon arrival that the wiring is not correct for my truck. I called to setup a refund and even placed a new order for a set of taillights. The new taillights fit perfectly. The issue I'm a bit concerned with is the return process. I'm still waiting on vendor review to complete a return. I've not received a return label for shipping but was told today there is a 3 business day process and the return needs to be approved. I've never heard of such a thing but will see how this plays out.
Hello Christopher,
I'm sorry the DRL LED Tail Lights smoked lens did not fit your truck. I understand your concern regarding the return process but I can assure you that everything will be fine and you will receive your return label. Today marks the 3rd business day so I will keep an eye on it to ensure you do get it emailed over by the supplier. We have a few manufactures who prefer to take care of customers returns directly with the customer like this order for instance. They just like to streamline the return and utilize your photos you submitted to make sure they didn't ship something incorrectly or they can address us if the website is wrong etc. Nothing to be worried about but I can see how it is relayed to you that it can raise suspicion about having to be "approved" to return. It's more so like we just need the manufacture to take time to look into this and they send you the return label to send it back directly to them. If they do not get it done by the 3rd business day then American Trucks will take over and we will issue you the return label. In the meantime keep an eye on your email and you can always reach out to us if you have any further questions.
Thank you,
Allison
Easy to find, and quality is much better than the big box stores. Installed in my camping rig now and hoping to get a couple more when they are on sale again. Water tight, 3 latch and lockable. No telling what you could store in it. Very nice to sum it up.
The mirrows don't fit correct and were supposed to. The service departmemt was good and offered to return them, Promply. The only ones they do have don't have all the correct options.
Hey Bill,
I'm sorry these mirrors are not fitting as expected. I understand how this can be frustrating to say the least. I see you connected with a sales tech and they have provided you with an alternative option to exchange them out with. At your earliest convenience please let us know how you would like to proceed. In the meantime if you need anything else customer service is standing by.
Allison
Ive used yalls site before and never really had a bad experience but its crazy to me a subwoofer box that shows in stock is taking 5 plus days just to be shipped out as my order still shows processing now granted the estimated time of arrival has not passed just seems a bit crazy to take that long
Hey Eric,
Thanks for your feedback, this item is actually coming directly from the supplier to you versus shipping from one of our in house warehouses. Due to this that is the reason for the delayed delivery time and longer processing time. The estimated ship date is between 8/2-8/5. Please keep an eye on your email for the shipping confirmation once it does ship. If you need anything else or want to check the statues you can use the customer portal which is orders.americantrucks.com.
Thank you,
Allison
What give many thanks to Alex over at American Trucks for helping me with my running most of all for not only being so helpful but very friendly guy pleasure doing business with sir my running boards are awesome thanks again
They take a lot of time with you. Very nice people. Now that's good customer service. I love
Not good. I haven't received my parts. I only got an email telling me my delivery date is delayed. All I know is you took the money from my account for the order I placed and I haven't received what i ordered.
Hello Nevin,
I located your order placed on 7/24/2025 for the MotoFab 2-Inch Front Leveling Kit. This item was direct shipped from our supplier to you and shows delivered on 7/28/2025 by FedEx. If you still have not received your order please reach out to customer service. I apologize if you missed any email communications that we sent out. Your email matches the one you wrote this review on so it is correct in our system. I would check spam, junk, and promotions folder. If you need anything else please let us know.
If you feel this matter is now resolved please update your review rating. We appreciate it!
Allison
Fast service on sale Great product. Very good communication on entire purchase experience
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Hey Spencer,
I'm sorry to hear that the bumper was damaged due to the brackets loose in the box. I completely understand how this can be disappointing and frustrating. I see at this point we are waiting on photos to be uploaded for the return, after that our tech return team will be in contact with you via email and provide you with next steps and a return label. I have applied promotional credit to your account to use on a future purchase due to the inconvenience this has caused you. Also I have sent your feedback to my fulfilment team to ensure this does not happen again moving forward, THANK YOU for providing this information! If you need anything else please feel free to reach out to us.
Thank you,
Allison