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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great service have bought several products very happy
Shipping could use some help but not their fault but Great company and they do their best to make things right
Quick, Quick, Quick! Came in 2 days.Items arrived without any damage whatsoever
Great service and sales. You can probably find the accessory you want and at a competitive price. Give them a try.
Just ok don't like the $25 oversized fee, I'm already paying for shipping
When I made my order it said both items were in stock. I got my confirmation email with the we are preparing your order. I had called the day earlier and spoke with customer service to verify this would work with a 4x4 for the center hump mat, and it was confirmed it would. I took the time to let my husband know that it would work and we decided to order the next day. So, item in stock when I spoke to customer service, item in stock when I made the order according to the website, and now I receive an email telling me it is out of stock and it will be mid August before I get the items. I call that trash customer service. I don't like leaving bad reviews but this review is deserved. Communication with your customers is very important. I made partial purchase decision to buy this because you had both parts I needed "In Stock", the middle hump and the front mats. I understand that I can cancel but this is the pet peeve on that. I paid out of my bank account directly, not a regular credit card, so I have already had that money taken from my account. Therefore, if I decide to cancel I have to wait for the money to be returned to me, and I have to pay again out of my account. So, double ding until I get the refund for the first order. This is not how you do customers and keep them.
Hey Connie,
I'm so sorry that you received an backorder email after you placed your order and the website advertised they where "in stock". I completely understand your frustration with the entire process and company at this point. I appreciate you taking my call and voicing your concerns with me further. Like I said I am here if you need anything in between and hoping these ship and are received by the original date as promised.
Thank you,
Allison
Second time ordering these lights. I had to replace a tail light that got broken. Awesome light, looks great!
Both Nathan and Joshua were super helpful in my purchase. Couldn't ask for any better service than what they both provided! One happy customer here! To top it off Super fast shipping! Kudo's & Thanks Gentlemen for going above and beyond! Sincerely Joseph
Never delivering the wrong part and always has a universal and wide range of selection!
Always a good shoooing experience with no issues and no delays and I get the quality product I need with no problems
Always good quality and good prices
Best website and company to get truck parts. They have anything you need to make your truck look and run awesome. Prices are better than any others i have seen.
I was very pleased with how much they did for me and that they didn't just talk to me like I was a number or dollar sign. The person that I spoke with was very professional and I would talk to him about any vehicles I have. I will definitely do more business with him if and when I need something else.
I have been buying parts for my mustangs and trucks from American muscle since 2012. And have always had a great experience.
The ordering process with this company was very smooth and easy! This is the first item I've ordered from AT. It was delivered in 2 days!
Dan was an awesome down to earth cool sales rep. He had helped me because the website wouldn't load up on my phone and we're done in less time to going through a drive-thru to get food. Very fast and professional. 😎👊🤙👍
From exhaust upgrades to brakes and suspension this is my go to place.
Super fast shipping- Product is just as described. Easy Install was easy and already reaping the benefits.
Brad H. With tech services was very helpful. Seemed knowledgeable and was quick with
Answers to questions that I had.
Brad h with tech services was very helpful. Seemed quite knowledgeable and quick with answers to questions that I had.
Did a lot of searching trying to not break the bank to put seat covers in my new F-250. Saw these and thought I would give them a try. Just received them and installed today. Seem to be great quality, look good and feel good to sit on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
I'm sorry for the $25.00 oversize fee that was charged on your purchase for the Fender Flares. This is a Fee that FedEx charges based on the item size or weight. I can confirm that you where not charged shipping at all your order qualified for the free shipping over $149.00 so the $25.00 oversize fee was all that was applied since that is excluded from the promotion. If you need anything else in the meantime please do not hesitate to reach out to us.
Thank you,
Allison