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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Ordering thru website was very fast, & easy. Package arrived on time, with no shipping damage, & exactly as described. Installation was fast & easy. Product looks great. Thx... Brian K.
I ordered a Headache Rack yesterday, and did not notice the fact that it requires an installation kit. Yes, it is lucky that I caught the mistake just one day later, and order the part to complete the installation, but it's also doubled the cost. Not real happy.
Great experience first time purchasing from you and will definitely be back
Hello I just received the window and door trims to black out our new Tahoe. When I opened the box the black trims had no packaging or bubble wrap. All the trim pieces are very badly scratched and rubbed. There no way I would put these on a brand new vehicle. Please make it right and send me new ones that will not get damaged.
Hello Joshua,
I'm sorry for the way these Window Sill Trims arrived to you. This is good feedback to have, as I can pass it along to my fulfillment team, so I appreciate you sharing it. I'm glad to see that you reached out to customer service; we took care of you, and the replacement was set up and shipped out yesterday. You should have received that tracking notification. In the meantime, if you need anything else, please feel free to reach out to us.
Thank you,
Allison
I ordered a decal saying super duty and I've been waiting 9 days so far and the tracking says there's an issue. I expected this to be within 3 days especially coming from New York and going to Connecticut. I paid $27 with shipping included for a decal coming from USPS and still nothing. My luck is that the decal coming it's nothing like I expected. Not impressed
Hello Thomas,
I apologize that your decal order took longer than expected to be delivered. I completely understand your frustration with this. I'm happy to see that it was successfully delivered yesterday on 8/12 to you. For some reason, the transit time with USPS is what took so long. If you need assistance with this purchase or any future purchases, please do not hesitate to reach out to us.
Thank you,
Allison
Everything I've needed to find for my NNBS Sierra build has been right on this website from brake kits to taillights, grills, bed accessories, interior, exterior you name it this site probably has it for your truck.
2nd order. Happy with products, pricing and service. Easy to use catalog and good deals.
Product was excellent. Delivery was 2-3 days later than promised
Thought about asking for a discount code and my wish was granted by using the chat now. Something is better than nothing.
I was unable to take advantage of coupon offer at the time of checkout because it was going to be emailed to me later. Disappointed on missing out of a $50.00 saving. Spent over $ 400.00. I was happy with my purchase and projected delivery time,
Hello Mark,
I'm sorry if the promotions listing was misleading or misunderstood. The way our Spend & Get promotions work is that when you place an order within a specific timeframe and spend a certain amount on that order, you earn a coupon that is emailed to you and can be redeemed at another time in the future. I apologize for any confusion here, and if you need anything else, please feel free to reach out to us.
Thank you,
Allison
I live in Hawaii and can never find specific parts especially ones that bolt up. Always gotta weld a universal here. So this company helps me a ton with that.
I have been buying parts here for over ten years and never had a problem until my last order and AT made it right
I have ordered many parts in the past from American Trucks with 100 percent satisfaction.
(The issue didn't pertain to this order) The guy that took my order was good. The other person I talked to about a different order was good, but the person she had to go to was horrible. I ordered a part, and they sent the wrong one, so I'm out $ 350. I ordered another part for $ 2k, and you would think they would be willing to help out. Nope.
Hey Kelly,
I just left you a voicemail regarding the order you are referring to. I changed it to refund to the original method of payment for you, and your return label is on the way. If you need anything else, please feel free to give me a call back.
Thank you,
Allison
Lots of items to browse through, easy checkout and fast delivery
Found the parts I was looking for and ordered them. Shipping was fast. Will definitely continue shopping with AT.
Great & easy to place order with the correct fitment & free shipping.
Ordered the bak 4 panel folding cover for my 2025 f250. It had multiple dents punched thru the metal. It had 3 broken pieces on the end caps. It was obviously attempted to be installed previously. It was missing 3 screws and 2 lock washers. For 1200. 00 plus dollars I was definitely expecting more.
Hello Allen,
I'm so sorry that the item appears to be used and arrived in that condition. I have sent you an email offering a few options to hopefully rectify this situation for you. At your earliest convenience, please feel free to respond via email or give me a call directly.
Thank you,
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review.
Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.
Simple and good prices. I was able to find everything I was looking for.
The service is great but the fender flares do not fit the truck very well and the stripping kept falling off. The screws that were sent fell right through the pre-drilled holes. Holes didn't line up. They were about 1/8 of an inch off. Not a very good seal on them to the truck.
Very disappointed!
Hey Mike,
I just left you a voicemail regarding these Fender Flares. If you would like to return them, please let me know, or we can explore another option that works for you. Hope to hear back from you.
Thank you,
Allison
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Peter,
I'm glad you noticed that you need to purchase an additional installation kit for this. I apologize if anything was misleading at the time of purchase or unclear regarding the need for this installation kit to make the Headache Rack work. I have issued you some promotional credit to use on a future purchase, either online or over the phone. In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison