On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I made a purchase for a cheaper push bar and it said it came with mounting hardware but it did not and it was very frustrating especially since I paid for the warranty for a year that was also not refunded. Very very annoying and honestly kinda bull$#*! pardon my French
Chance B was great and responsive when I had questions. Parts were out of stock for a long time and finally able to order them
Have ordered several items from your store and so far they have came in on a timely manner and I am pleased with them items that I have purchased
Shipped and received faster than expected. I installed the parts and everything works well until same problem returned.
It was good im sad to see how much the product I bought last time went up, but I found a comparable option for a little bit more. Everything showed up fine only the boxes were damaged.
I continue to return die to the great customer service and product quality.
1. Terrible you sent a set with a label stating they will not pass inspection why not state that with the items you sell.
2. Not what we discussed or I believe I ordered, as a matter of fact, I still get emails stating they are in my cart? Why because I ordered them?
3. Return guys are ok and make it easy but no one can get your order correct and send you what you tell them. Horrible experience! Still waiting for sales to return my call 6 hours later!
Hey Richard,
I'm sorry that the lights you were sold would not pass inspection in the state where you reside. I see these lights are now discontinued. It looks like when we set up the return for a refund, you were transferred to sales, so I apologize if the phone call disconnected or if the sales tech advised they would return your call. I have forwarded your information to a different sales tech who is going to try and locate an alternative for you, and she will be reaching out to you today. I hope everything works out, and if you need anything else, remember to reach out to customer service.
Thank you,
Allison
I had trouble with a 45.00 return for 6 months. Eric (a supervisor) finally resolved it and sent me a new set of roof marker lights for my Ram 3500. As a result, I placed an order with Dan for over 2,000.00 dollars. Dan was great! He was knowledgeable, found the part numbers I needed, steered me around to better choices and followed up. You need more guys like Dan. He's now helping me prepare another vehicle for off-roading.
Ordering the part was fine and talking to a representative on the phone to fix my email was very good. But the mirror was delivered with a few scratches on the outer shell. Was not pleased with that. But I had to install the mirror because I need a vehicle
Hello Peter,
I just sent you an email following up regarding your review and hopefully offered a solution that will work to rectify this situation. At your earliest convenience, please feel free to get back to me. I look forward to assisting you further.
Allison
First time buyer, very nice website. I will probably be a return customer.
Great products great pricing and easy to use. In the past I had to call tech support and the guy was amazingly helpful and friendly
I did not recive my part i would like a refund because i had to pay a muffler shop to delite my muffler
Hey David,
I just sent you a text following up with this, I located one order that was delivered on August 15th it was the Range DFM Module. That is your most recent purchase with us and I do not see a return setup, we would be happy to assist you with that if needed. Please feel free to call or text us back at your earliest convenience.
Thanks,
Allison
I bought a new grill replacement with lights inside, plus extra part to cover the wipers I haven't received yet but I'm ready to install it soon as possible thanks American trucks 🛻
Purchase went well, ok found what I was looking for, hassle free
We had ordered a grill, it didn't fit, but that's not the story, the story is, we returned it and got a full refund, found a customer service person who helped us find the grill that would fit and looked great... we love the selection and the product line for our 2012 Ram, 2500..
I find these guys to be very easy to work with. They are always right on top of things, whether you have a question or just there to be helpful. Got my order super fast.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cade,
I apologize that you did not receive the hardware with the bumper you purchased. I followed up with you via email, advising that in the future we can fulfill missing hardware by shipping it from our warehouse or the supplier; you just need to reach out. I have also refunded you for the protection plan. If you need anything else, please let us know!
Allison