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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I ordered 1 item and have received way too many emails since then. I only want to know when my item is shipped!
It was awesome. Great product and prices. Awesome customer service.
Love these seat covers. Feel great. Look great. Fast shipping. All my truck accessories and parts coming from here now.
Try to order CAI OVER AND OVER AGAIN by the time i get to talk to somebody to get the discount on the CAI its gone decided to just buy and not get the discount REALLY GETTING TIRED OF BUYING OFF THIS SITE
Hello,
I'm sorry to hear that you had trouble reaching us to place your order and missed out on the discounted price. If this happens in the future, you can contact customer service, and we will honor coupons or sale prices for 7 days after the order is placed. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
Order was on time and fit perfectly... the intake i ordered was packaged well... and fit my truck perfectly
Great shopping experience and customer service. Definitely will be a loyal customer.
Mike was a great sales man and really listened and answered all my questions.
The adapter for the PVC tube on the cold air intake piping was broken off. I had to re-use the factory piping. I hope that I will receive a replacement soon.
Hello James,
I'm sorry to hear that the PCV valve was broken off of the intake when you opened the box. We are happy to setup a replacement for you if needed. Just please let us know.
Thank you,
Allison
Great quality, perfect fit, easy installation, and factory look.
Excellent service. Ensured that my order was correct before shipping li k
On time delivery, perfect fit, spot on description, good job guys
I ordered an open box set of chrome/stainless steel wheel well trim and received only the 4 wheel well pieces. There were no installation instructions, or attachment hardware. I was excited at the condition and look of the trim, and figured out a way to install the rear wheel pieces, but the front has unique thinner fender lips with holes that don't line up. I don't see anything instructions online for my 2025 Silverado Carrichs trim so that it fits snugly against the wheel well and won't fly off when I drive down the road. The discounted open box was a good deal, but if I can't get them installed, I may be regretting it. They were delivered quickly and in good shape. I would go up to 5 stars if I could get installation hardware clips, screws and instructions.
Hey Cory,
I'm sorry that you seem to be missing hardware and installation components with your open box purchase of the Fender Trim. I understand your frustration. Considering this is an open box item, we are unable to source hardware for it. We suggest trying to locate the hardware locally. I hope you were able to make this work for you. If you do need to return it, that is perfectly fine, and we understand; just let us know.
Thank you,
Allison
Very helpful with all my questions. Website was very easy to navigate. I especially enjoyed the wide range of deals available to me during my shopping experience.
Customer service was super helpful in placing my order and helping me decide what would work best for my truck. Return of product I didn't end up installing was easy too!
Item came back in stuck quick probably had to wait like 3 weeks but overall rather use American trucks
Back bumper was great. Trying to pick a front bumper. Everything sy not compatible for rebel or eco diesel.
Previous orders still on vehicle. Only had to send one part back, only for the reason of my truck not having a pedal position sensor.
Last order was placed due to shipping availability once day order was supposed to have been received I find out it's two months later
Hello Daniel,
I apologize that your Rancho Performance Upper Control Arms did not arrive in the timeframe you expected. This item is shipped directly from the supplier to you, and processing time can be longer as some items are made to order directly from them. I see you have already processed the cancellation, and a refund was issued on 8/18 back to the original method of payment. If you need anything else, please feel free to give us a shout.
Thank you,
Allison
My lift kit's rear shock was missing bushings and all you did was give me $20
Hello Michael,
I have just sent you an email with some solutions that I believe will help resolve the issue you experienced. When you have a moment, could you please respond to me?
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I'm sorry for the marketing emails being overwhelming. To unsubscribe from them please scroll to the bottom of any of our emails and click on the "Unsubscribe from Exclusive Offers" link located there. Following this link will remove you from our email list. We then have a customer portal which you can use to locate tracking information, estimated ship dates and much more! This portal is orders.americantrucks.com if you need anything else in the meantime please let us know.
Thank you,
Allison