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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Always helpful and receive delivery fast and on time
Excellent customer service and you can't beat the two day shipping.
With in 4 days of order I received the package. Great experience will definitely be shopping here more for truck parts!
AT was great in providing a good selection of seat covers for my 2019 F150. I selected one, ordered it, and promptly received the item. Installation was easy and they look and function great.
I'm kinda bummed with AT a $400 dollar plus item was set in a box that had no protection inside the box for the device and it was not even taped closed. Anyone could have taken any pat of out part of the box at anytime. Had to straighten the ends of my CAI with a muffler tool, as all were bent and no longer round from rough handling with shipper!
They sent the wrong decals, even though I put what kind of truck, model, etc.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
I loved every moment of shopping on American trucks. I'm already looking for more products. Will send customers your way.
After looking around for this cover, this was by far the best price and shipping. It shipped faster than I thought! Great quality and fits our truck perfect.
Happy with the product and shipping. Thumbs up experience. I would recommend them to anyone I know. Looks amazing on the truck and rides like a dream Cadillac.
These folks are quick and thorough with the service and product I ordered. I highly recommend them.
Bought some cbar led taillights and one does not work and the other flashes. Sending them back today, will update with new lights when received and installed
Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy
Fast shipping have not installed will this weekend
Your product videos are great with helping me make my choices.
Order took a while to get here because it was sent to the wrong address
Easy to order and received my order ahead of time. AT stayed in contact with me and let me know when and where my order was over all great service.
Perfect service. Super recommend, my fist time, very fast and free delivery
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257