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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Super easy website got my order in no time. I'll post pictures once my leveling kits installed
The product was received damaged. Ian currently waiting on replacement
Had a miss a few months after changing plugs. Put these in and my 5.4 is running good again.
Received my product quick with no problems, I definitely look to my next order! Keep up the great work!
The power stop z36 pads and rotors were as described and look great with no fitment issues.
Ordered the weathertech mats for my 2019 F150 and the fit perfectlly, love this product and highly recommend.
Great experience so far no complaints also the shipping is really fast so far!
Very informative online product description visually and verbally.
Bought a bumper from the scratch and dent deal. Looks good has a few scratches, so what… looks like everything is there might have to fab. But worth it
It wasn't your fault. I didn't read the description close enough. I was looking for the stainless letters, and not the metallic silver vinyl letters.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Awesome product. Super easy to install. Install time was less then 15 mins. Works great
After multiple communications over a part they say UPS lost this company is refusing to refund my credit card because they claim I paid for it with a credit on my account. I'd never ordered anything from AT and had no credit, even after showing them proof the I paid with cc and informing them they haven't even calculated the extra shipping for this item they are still refusing to refund and now refusing and to acknowledge me at all. Pretty shady bill me for the part and shipping, get refunded freight and claim their part cost from ups, double turn for one item.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
They did Everything They Said they Would Do. On time Delivery. Parts Matched! I didn't need Directions. BUT Make Rough country Start Printing some Off. Cause Most people go elsewhere Cause No directions. Don't be lazy Rough Country. Love ya
I got my Struts really quick and struts that was boxed in was kinda tore up but struts we're okay. Do plan to send pics or a clip of the install but due to Death in family this will have to wait a few weeks. They look really nice and hope they are good as they say.
The listing says "In Stock" get it in 3 to 10 days... but after placing the order I was informed this item direct ships from manufacturer and it won't be shipping for 20+ days. That is quite the discrepancy from what is published and what is actually provided.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257