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American Trucks

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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47,124 reviews

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Minnesota
1 review
0 helpful votes
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Good Experience
May 11, 2022

I have purchased from this site before. They have a lot to choose from and usually at a decent price. They always ship fast and easy to talk to if you have any issues.

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
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Rims and lug nuts
May 11, 2022

The lug nuts didn't fit my rims so I'll be returning those.

Date of experience: May 11, 2022
Ohio
1 review
0 helpful votes
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Within the first 2 days of install the passenger tail light already became foggy with moisture on the inside. Not too happy about that.

Date of experience: May 11, 2022
Texas
2 reviews
0 helpful votes
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Just do it
May 11, 2022

If you were like me I'm not the kind of person to leave reviews but I must say insulation on this part was pretty easy and it sounds amazing definitely worth the money and you all had extremely fast shipping

Date of experience: May 11, 2022
South Carolina
1 review
0 helpful votes
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O2 Seonsor
May 11, 2022

This was my first time using American Trucks I am very pleased. My part came on time and and fits my F150. Definitely will be using this company again in the future.

Date of experience: May 10, 2022
Ohio
2 reviews
0 helpful votes
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AT experience.
May 11, 2022

Fairly user friendly even with as many options as there is here

Date of experience: May 10, 2022
Georgia
1 review
0 helpful votes
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Need parts fast
May 10, 2022

I placed an order for a part to my Silverado and 3days later I received it. Everyone else didn't have it in stock and said it could be 3 months before the part came in. Thanks American Trucks for delivering.

Date of experience: May 10, 2022
Oklahoma
1 review
0 helpful votes
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Great experience!
May 10, 2022

Very smooth transaction. I didn't have any issues ordering the product and got what I ordered.

Date of experience: May 10, 2022
Ohio
1 review
0 helpful votes
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Great
May 10, 2022

Great product just like factory liked the smoked lens on turn signals

Date of experience: May 10, 2022
Florida
1 review
0 helpful votes
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Modern age antenna
May 10, 2022

The new antenna not only looks great, it actually gives me-the driver, a little more front viewing while driving.

Date of experience: May 10, 2022
Virginia
1 review
0 helpful votes
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I ordered a pair of LED tail Lights for my 2002 Dodge Ram 1500. They didn't work properly. Switched them out for another pair. AT made that transaction very easy. Those didn't work either. Switched for ANOTHER pair... same easy transaction, but unfortunately the same results. Finally, AT recommended a different set of LED tail lights, and applied a voucher for my troubles so that the additional cost of the new tail lights was marginal. Those tail lights worked perfectly... first try. Easy install with no issues. Minus 1 star for carrying what I believe is a terrible product with no quality control... but since they made it right, an overall positive experience.

Date of experience: May 10, 2022
Maryland
1 review
0 helpful votes
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I ordered the wrong thing
May 10, 2022

I ordered a leveling kit that's gonna be to big and now have to return it

Date of experience: May 10, 2022
Missouri
1 review
0 helpful votes
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Looks great!
May 10, 2022

Fast shipping, vast selection of products! Free catalog for your specific truck was nice too.

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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Nice
May 10, 2022

Good at first I order the wrong parts call up and exchange for the right one that was easy

Date of experience: May 9, 2022
Mississippi
1 review
0 helpful votes
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Good.
May 10, 2022

I was able to find the part listed that fit my truck l pla Ed the order and it was confirmed. I was given shipping information and it was shipped quickly. It was easy to install and looks great.

Date of experience: May 9, 2022
Tennessee
1 review
0 helpful votes
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Why I sent you money
May 9, 2022

Fast service, Supposed to be really good quality. But I still have trouble with the instructions

Date of experience: May 9, 2022
Idaho
1 review
0 helpful votes
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Front bumper
May 9, 2022

It looked like a great product to buy. Also about the price that I wanted to spend.

Date of experience: May 9, 2022
Texas
1 review
0 helpful votes
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Easy to install
June 8, 2022

Have not experienced results yet but after careful research this product had good feedback.

Date of experience: May 9, 2022
Support R. — American Trucks Rep
over a year old

Thank you for taking the time to speak with me today regarding this matter.

Please feel free to reach back out to me if you have any other concerns!

Thanks again!

Amy

Ohio
1 review
0 helpful votes
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Can't wait to use!
May 9, 2022

My truck tent and air mattress came so quickly and for free so that was great! I put it on for the first time and it was simple and easy I love it! Can't wait to take it camping with me this summer! Also thanks for the free sticker!

Date of experience: May 9, 2022
Florida
1 review
0 helpful votes
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The delivery too late
June 8, 2022

The page said 3 day to delivery but really were 15 day

Date of experience: May 9, 2022
Support R. — American Trucks Rep
over a year old

Thank you for taking the time to speak with me today regarding this matter.

Please feel free to reach back out to me if you have any other concerns!

Thanks again!

Amy