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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I am very happy with your guys service thank you. Was a very easy website to use and buy off of.
I Have made 2 perches with American Truck.
Both were bad experience.
The 1st order I call after 3 weeks of not receiving a tracking number. They showed in-stock. So the 2nd time I called to verify that they Had 4-18x9 Bronze Icon HD with a bolt pattern 8x170. They verify that they did. I need them delivered in 7 days. They said not a problem. After 4 days I call to request a tracking number and status of my wheels. They replied you should have them in 3 weeks. WT. Ask to speak to the supervisor. I Got George. The Big deal.
NO HELP... DON'T waist your time.!
Because they lied to me it costs me over $400 to express shipping for another Shop.
Poor customer service. 2 times in a row.
We were leaving for a few days for Baja California Mexico and they were essential for the trip..
I bought an open box product that stated it had minimal damage. Turns out to be severe damage. Oh well.
I'm so sorry to hear about your experience!
I have attempted to reach out to you via phone and email.
Please contact me if you would like to discuss your feedback.
I hope to hear from you soon!
Amy
Ext 257
Excellent service and part was correct and delivered on time. Will likely order from AT again and will refer a friend
Very very satisfied and very organized to order parts
Everything was easy to install, even my husband was able to do it without my help. He says he feels a difference. Item arrived within 2 days (in TX).
By all my truck stuff off there love it so much trucks look sicker ever since
Very easy to order and alot of inventory. W.as alot of choices to choose from. I am impressed with the quality of the front grill for my 2019 fordf150.
I purchased the Bugflector 2 shield for my 2021 Chevrolet Silverado LST 4 wheel drive because it was a bolt on and not stick on shield. It is partially secured by 4 plastic plugs that are inserted in existing holes in the hood lip. The plugs are some what analogous to dry wall anchors except that they are threaded to accept a small screw. I fund it impossible to get the small screw to expand the anchor because of the amount of material the screw had to go through. As a solution I used a 3/16 X 1/2 pop rivet. This resulted in a very clean and firm installation. I like the shield and give it 3 stars only because of the installation issue.
I'm so sorry to hear about your experience!
I have tried to reach out to you so that I can help.
Please contact me if you would like to discuss.
I hope to hear from you soon.
Amy
Ext 257
Took 30 mins to remove and install went together like a glove
Was looking for parts for my truck, checked their selections and clicked on the parts I wanted.
Unsure yet due to not putting the leveling kit on yet. However the service has been good so far! Thanks.
Parts came as desired and they were Received thank you hopefully this set doesn't fly off my truck
Shipping prompt install quick catch can was great quality we will see how it goes with chevys 6.6 gdi
Smooth transaction and product quality was great
I'm very happy with this purchase
Fast and free delivery, parts looked great with no damage. Fit perfectly on my truck as described
Always easy to find what I'm looking for, fast shipping!
I like the open box deal!
Had a little damage on one corner but a little glue & can't really tell?
Thank You!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
So that I can help, please reach out to me directly at EXT 257
I hope to hear from you soon.
Amy