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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 6 days

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46,697 reviews

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Texas
1 review
0 helpful votes
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Almost great
October 13, 2022

Seats are good. Just missing the middle piece. Might be correct but still needs it.

Date of experience: October 12, 2022
Canada
1 review
0 helpful votes
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Ordering parts
November 11, 2022

I order wheel well flairs for my truck 2016 silverado i checked them out paid by visa got 4 different emails from your staff 1st one stating we have your order and is prossessing it but i get another email from you stating order was cancelled dang you prossessed the visa and then cancell the order what does that make me think i prolly weill never do buisness with american truck again my order number was 25-******* check it out for yourself
Thank you
Barry Lee

Date of experience: October 12, 2022
Nevada
1 review
0 helpful votes
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Great service!
October 12, 2022

Had an issue with one of the items but customer service made it right. Happy customer.

Date of experience: October 12, 2022
New Mexico
1 review
0 helpful votes
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5 STARS all the time!
October 12, 2022

The BEST! Received my order sooner than expected. Every accessory on my truck is from American Truck.

Date of experience: October 12, 2022
Kentucky
2 reviews
0 helpful votes
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Tires came one day, American Truck's parts came the next.

Date of experience: October 12, 2022
Missouri
1 review
0 helpful votes
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First time buyer
October 12, 2022

I picked out some board runner's for my new truck and they were like excellent choice and was shipped in a few days and now they're looking good on my truck thanks you guys rock.

Date of experience: October 12, 2022
Alabama
1 review
0 helpful votes
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.
October 12, 2022

...

Date of experience: October 12, 2022
Pennsylvania
1 review
0 helpful votes
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I was informed of my orders shipping status and received it very quickly.

Date of experience: October 12, 2022
Florida
1 review
0 helpful votes
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Rapid Delivery
October 12, 2022

I was surprised to see that my order had arrived so quickly. As fast as some "jungle delivery" guys.

Date of experience: October 12, 2022
Missouri
1 review
0 helpful votes
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Pro-Series Projector Headlights
October 12, 2022

Lights look really good in truck, but not very bright going down the highway.

Date of experience: October 12, 2022
California
1 review
0 helpful votes
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COOL DOWN F-150
October 12, 2022
Updated review

Just started, we shall see how she rolls. Ordering went smooth. Installation was easy radiator was plug in and play. One major incident with all Fords and should be emphasized with every order of a Ford related radiator. The transmission line quick coupler into the radiator requires a very special tool to remove the transmission lines from the old radiator. If you don't have that special tool you are screwed. It is very specific a fuel line separator won't work nothing will work except the specific tool. That tool cost about $10 and would have made this installation a breeze. We didn't have that tool. We didn't know what it was called we didn't know where to find one after several hours we finally found the proper tool and the transmission lines were out in 2 minutes we had spent 3 hours trying to improvise. With every radiator sold to a Ford customer American truck should be selling that tool or making sure that customer knows there is a situation and it means definite attention.

Date of experience: October 11, 2022

Just started, we shall see how she rolls
October 5, 2022
Previous review

Just started, we shall see how she rolls. Ordering went smooth

Date of experience: October 4, 2022
Nebraska
1 review
0 helpful votes
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Order
October 12, 2022

Got my order faster than expected and was all around great experience

Date of experience: October 11, 2022
Texas
1 review
0 helpful votes
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Shipping
October 12, 2022

Was very fast and easy quicker than I expected had to re order tho

Date of experience: October 11, 2022
Maryland
1 review
0 helpful votes
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Very comfortable with that product
October 11, 2022

Very comfortable with that product
Thank very much

Date of experience: October 11, 2022
California
1 review
0 helpful votes
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100% satisfied
October 11, 2022

Very Good emblems black white & grey which is the right colors I was looking for!

Date of experience: October 11, 2022
Nebraska
1 review
0 helpful votes
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Speedy fast!
October 11, 2022

We received our order extremely fast! Well packaged as well!

Date of experience: October 11, 2022
Rhode Island
1 review
0 helpful votes
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No deals for returning customers
October 11, 2022

No coupons just a lot of spam in the emails. I have a catalog, stop the pop ups while I shop.

Date of experience: October 11, 2022
Illinois
1 review
0 helpful votes
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Great experience
October 11, 2022

Thank you for getting it to me a day ahead what I was expecting!

Date of experience: October 11, 2022
Florida
1 review
0 helpful votes
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Rotor and pads F-150 2016
October 11, 2022

Received new slotted rotors and pads did not know where each rotor went, they were not marked. Called support tech and got the info. Otherwise looks good have not installed them yet.

Date of experience: October 11, 2022
Missouri
1 review
0 helpful votes
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Running boards
October 11, 2022

Great experience my running boards were delivered within 2 days of ordering

Date of experience: October 11, 2022