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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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All your e-mails were scrambled and never got a receipt, order number or shipment date that we could read or print. I never got a copy of the warranty either. Could you please mail these to me.
Nice alternative to full blown OE pricing. Would be nice to include instructions. Overall good experience.
I bought an open box item that was missing parts, which I expected. I'll make the missing parts to finish the job.
Just ordered a new set of headlights, this is my first purchase from American Trucks.
I feel good so far as I like the reviews.
Just received my new headlights, haven't had time to install them yet. Shipping was faster than promised and packaged well and the item is not damaged at all.
Great job American Truck!
Maybe I missed it but I am shocked have seen rave reviews about your product line and how easy it was to install the taillights only to find it is not "plug and play" for my GMC. How could you send out a product like this without any guidance? Not making a customer happy with his purchase. This feedback is more geared toward the manufacturer but the retailer could also serve as the game changer and provide instructions as they do with other products.
Not a huge fan of the plastic studs on top of grill to mount it to the hood, but other than that, good quality and clean
Fast, easy to shop and easy install. 110% getting more products through the website.
They sent 1 part never sent the hood then wanted me to return the plastic peace before they would send the hood well I no longer had the large box to return it so I can't send back the under hood peace and they won't send the hood in till I do. So I need to go out and some how find a big box just to get a refund just because the messed up my order in the first place.
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Amy
Ext 257
Easy purchase, great delivery and the installation video really helped. Installed in about 20-30 minutes.
Everything I have purchased from AT has been good quality materials with quick shipping, the one item I had an issue with they were quick to resolve by sending a brand new piece. I will continue to use them when I can to upgrade my truck.
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Amy
Ext 257
Very quick delivery and there were no issues with the items
Experience was good just waiting on items to Seleucid to see how they look and quality
When you pay extra for 2 day shipping and it takes 5 days
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If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
It's as easy as placing your order and they take care of everything else. My order arrived one day earlier than expected. There was no problem with the installation of my purchase it took less time than the video said and the product looks great on my truck!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257