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American Trucks

4.4

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From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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46,793 reviews

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Florida
1 review
0 helpful votes
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Fantastic Mirrors
January 4, 2023

Ordered towing mirrors and they have exceeded my expectations. I can see SOOOOO much more than my factory mirrors. I even called my father in law and suggested he get a pair.

Date of experience: January 4, 2023
Texas
1 review
0 helpful votes
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Perfect toy for my truck
January 4, 2023

Good parts good deal good price thank u and God bless all America trucks store

Date of experience: January 4, 2023
North Carolina
1 review
0 helpful votes
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Air filter
January 4, 2023

Awesome, nice selection of products to choose from.

Date of experience: January 4, 2023
New York
1 review
0 helpful votes
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This black grille overlay kit completed the blacked out look I was going for with my truck. The hardest part is peeling the double sided tape. Sticks right on over the grille and has been holding strong.

Makes the grille look me with my blacked out GMC emblem as well.

Date of experience: January 4, 2023
Oklahoma
1 review
0 helpful votes
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Lights
January 4, 2023

It was great everything was easy to do and very good quality

Date of experience: January 4, 2023
Indiana
1 review
0 helpful votes
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Review
January 4, 2023

It was pleasant. Can't complain about anything. I got the shocks in a timely manner

Date of experience: January 4, 2023
Florida
1 review
0 helpful votes
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Quick and nice but bent
February 3, 2023

Overall, the experience has been very positive. The product was shipped quickly and easy to assemble. Unfortunately, there are two spots on my cover that are bent, leaving in the area that water can leak in.

Date of experience: January 3, 2023
Colorado
1 review
0 helpful votes
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Fast shipping
January 4, 2023

Easy order process, fast shipping, and a great price!

Date of experience: January 3, 2023
Texas
1 review
0 helpful votes
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Great site. Great prices
January 3, 2023

AT has everything your truck need at a wonderful price.

Date of experience: January 3, 2023
Florida
1 review
0 helpful votes
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Upsetting
February 2, 2023

I ordered the wrong part and within an hour of just ordering you tried canceling and they tell me I can't cancel my order because it's been shipped. I've never in my life heard of an order shipping within less than a hour of ordering. They pretty much told me that I have to wait but there is no way of me canceling. This is ridiculous.

Date of experience: January 3, 2023
Canada
1 review
0 helpful votes
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Ram parts and accessories
January 3, 2023

American trucks always has what I need and even with the exchange in money from Canadian to US currency. It's still cheaper. Parts are accurate and fit perfectly every time

Date of experience: January 3, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Florida
2 reviews
2 helpful votes
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Exactly as advertised.
January 3, 2023

The Ranger running boards arrived in the amount of time promised. The product was in good condition and exactly as advertised. The running boards were installed by me in about an hour without any modifications required.
I would recommend this business to anyone.

Date of experience: January 3, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Idaho
1 review
0 helpful votes
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Wrong part
February 2, 2023

I received the wrong part and was told it was the right one which it was not. It is being sent back today for a full refund.

Date of experience: January 3, 2023
New York
1 review
0 helpful votes
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My order of headlights and taillights arrived on different days. The headlights arrived on the 29th and were as ordered in good working condition. The taillights were delivered on the 31st and when I opened the box, the driver's side light had a large crack running across its red part of the lense. I contacted American Truck on Jan 2 and spoke with Heather ext. 214, she apologized for the inconvenience right off and handled my request for return and replacement quickly. The taillights were a drop ship directly from a different company so I had to wait until that company got the delivery notification to American Trucks from Fed Ex. I recieved my email with return label and notification of replacement shipped thst same evening. I appreciate the great customer service and Heather's professionalism.

Date of experience: January 3, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Tennessee
1 review
0 helpful votes
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Disappointed in the tailgate cap was a 1/4inch short each side and had one of the fasteners broke off. Would have been very pleased if the cap would have fit.

Date of experience: January 3, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

New York
1 review
0 helpful votes
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Quality Products
January 3, 2023

I ordered from your company before. The Tri-Fold Tonneau cover I purchased was easy to install and looks great. I am looking forward to installing the rear wheel liners I just received.

Date of experience: January 3, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Oregon
1 review
0 helpful votes
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Great buying experience!
January 3, 2023

Everything went smooth when buying what I wanted from American Trucks! Received my item fast with no issues at all.

Date of experience: January 2, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Colorado
1 review
0 helpful votes
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Rancho RS5000
January 3, 2023

Easy ordering process and received shocks in good order. Second time using the Ranchos, easy install. Except for the red boot, hard to get that over the end of the shock. Also funny the stickers are just crammed into the box and crushes by the shock (Didn't plan to put them on anyway).

Date of experience: January 2, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Florida
1 review
0 helpful votes
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Positive
January 3, 2023

Everything was fine with my purchase thank you very much guys.

Date of experience: January 2, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Arizona
1 review
0 helpful votes
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Upper control arms upgrade
January 3, 2023

Great experience searching and ordering on the website. Shipping was fast. Quality product.

Date of experience: January 2, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257