On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This company is and will be the only company I deal for my F150 aftermarket truck needs, because its hasn't failed to deliver in the past 3 years ive been purchasing.
Easy to find your site. Easy to locate part and it looks like there will be fast shipping
I've purchased a good amount with their site & it's super easy to decide what I want with all the reviews from other consumers for each item. The buy now pay later option is very easy to use, I've used Affirm in the past and it's not a rip off like others.
I've gotten a lot of products from here all fit well and no problems
Very easy to order what you need. Time will tell on shipment arrival
Super fast shipping, easy install, I could immediately notice the throttle response, didnt notice any sound change until I stepped on the gas getting on the freeway, got a little growl to it, as far as mpg change, don't know just yet
I had bought a set for my Tahoe and I loved them. I bought window vents and they were good also but I wish we could get individual replacements for lost or damaged parts
There was no mention of f this $25 fee until I checked out. This is not a good way to do business!
First time using this company. Very easy and delivery was quick. I was left satisfied with a huge smile on my face
The whole process was great, including ordering, shipping, receiving and installation
Found bumper, great price, Todd S confirmed it would fit and found everything easy to work with.
Have order from American Truck many time always been good quality products and fast shipping
Hello Rich,
I sent you a text message following up to ensure you received the email communication that was sent. If you did not receive it, we can verify that your email is correct, etc. Please feel free to let us know if you still need assistance.
Allison
My order was processed incredibly fast and shipped almost immediately. Shipping was promised on the website for next day as I placed my order. My order would have arrived as promised except it randomly stalled for 24 hours with no explanation. No emails or any form of contact from either American trucks or the shipper. We'll see if it arrives a day late or stalls again over the weekend. Would have been a 5 star if it were not for the shipping experience.
The product did not fit properly. I took the fender flares to a shop to be installed. The back 2 fender glares did not fit properly and had to use sheet metal screws. The front 2 fit decent but the front left blew off and was crushed as soon as I left the shop. I am now in need of a front left fender flare.
Hey Todd,
I am so sorry to hear that one of the flares fell off after installation by the shop. I totally understand how frustrating this is, especially since they aren't owning up to their mistake. I'm glad you reached out to us, and we were able to assist you in rectifying this situation. In the meantime, if there is anything else we can assist you with, please let us know!
Allison
Josh was extremely knowledgeable and helpful. I appreciated his help with getting me setup right!
I would have rated it 5 stars but since you didn't give me the the 5 % discount that wasn't listed as a labor day sale discount I gave ya 3 stars! Had it been listed on the website as ending on labor day I would have bought it that day!
Hey Tim,
I'm sorry to hear that you missed out on the Labor Day sale for 5% off your purchase of the Turn Out Exhaust Pipe. I went ahead and honored the coupon and refunded the amount to your original method of payment. You should see it within 3-5 business days. If you need anything else, please feel free to let us know.
Allison
Got no help with the installation of my new halo headlights. Call forwarded to voice mail twice and hung up on.
Hello Charles,
I'm sorry if you had issues connecting to our Tech Team. We did have a lack of coverage on Saturdays, but this has been resolved moving forward. Our sales techs are unfortunately not the right department to assist with installation questions; the Tech Team is the correct department. Due to the inconvenience, I have issued you promotional credit to use on a future purchase online or over the phone. If you still require assistance, please reach out to us.
Allison
Difficulty changing payment card...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin,
I apologize if you missed where on the website it advertises the $25.00 oversize fee. It is listed right under the "In stock" and "Get it by delivery date" section, just above the add to cart button. I just checked both the mobile and desktop sites, and it is correctly reflected in this location on both. If you need anything else, please feel free to let us know!
Allison