On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I loved the tip but I had to return it because I needs at lease a 4 in to fit my tail pipe. I Soke to one of the sales personnel who surrender good professional customer service which made the return very easy.
It was a long wait for my seat covers considering I live in PA…. Had to check on the status of my order as I did not receive any updates. I found kind out it was being shipped from the manufacturer.
Thank you for your feedback!
If you would like to discuss it, please feel free to reach out.
I look forward to hearing from you!
Amy
EXT. 257
Reached out to customer service regarding an item on the site and they got back to me quickly! Very impressed, can't wait for my wheel liner kit and lift kit to come for my 20 Silverado 1500
Thank you for your feedback!
If you would like to discuss it, please feel free to reach out.
I look forward to hearing from you!
Amy
EXT. 257
It appears that the information I received on the belltech 6416 2 inch drop was incorrect and I wrote them a bad review,just setting the record straight it was my fault and the done a great job.
American Trucks is a really great resource for aftermarket truck accessories. Received a discount and shipping was fast.
Easy ordering, fast shipping and easy to install. I would definitely recommend ordering from AT!
Any time I order from at.com it comes way faster than I'm used to or expect. Parts were in new condition with no shipping damage. I've used their sister company's for my mustang and jeep and I've never had a bad experience.
Good product. Quick shipment. Needed to get my new truck started with window deflectors and they had them
Great experience every time I shop with you Will continue to shop with you when I need something for my Truck
VERY little for guys who want real parts or where to get stuff for instance I have been trying for months to find a disk conversion for a 20 12lt 4.8 4wd 1500 silverado.seems no one has that item
Ordered on a Wednesday and delivered on Friday. Downstairs get any better than that
Good experience on time my order everything come perfect
The website made it easy to find the right bumper that would fit my truck. I was looking for a heavy duty front bumper that would fit my budget. So far I am looking forward to getting my hands on it. I am still waiting for a shipment date and ETA
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
If you would like to discuss it, please feel free to reach out.
I look forward to hearing from you!
Amy
EXT. 257