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American Trucks

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 6 days

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47,054 reviews

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New York
1 review
0 helpful votes
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Direct replacement
March 22, 2023

Everything about this product is great! But on the 11-16 superdutys it's NOT a direct replacement. On the passenger side mirror there is a sensor that displays the outside temperature on the dash. Which will then throw a check engine light for ambient air temperature (P0073) and one for the ac (P0532) other then that product works great

Date of experience: March 21, 2023
Florida
1 review
0 helpful votes
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Side mirrors
March 22, 2023

Order came as promised and side mirrors look fantastic!

Date of experience: March 21, 2023
Texas
1 review
0 helpful votes
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Order my parts on a Wednesday and received them by Friday afternoon. Great quality

Date of experience: March 21, 2023
Maine
1 review
0 helpful votes
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Good separation of what fits and what don't hope it all works I'm ordering toy for truck I don't have yet its on the way was ordered in November

Date of experience: March 21, 2023
New Jersey
1 review
0 helpful votes
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Super Easy
March 22, 2023

I just purchased the Borla ATAK dual exhaust system for my 2015 F150. The experience was easy af and the free delivery was accurate and quick. Installation was professionally done and they sound amazing.

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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Everything is fine but it should be free delivery but good quality of the product

Date of experience: March 21, 2023
Mississippi
1 review
0 helpful votes
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Z23 Power Stop Brake Kit
March 21, 2023

This brake kit was a perfect fit for my F150. All 4 calipers bolted on with no problem and the brakes are working great. I love the drilled/slotted rotors and with the red coating on the calipers, they look great.

Date of experience: March 21, 2023
Ohio
1 review
0 helpful votes
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Silverado Wheel Well Liners
March 21, 2023

Fantastic order experience and even better product. Reviews that describe fit and difficulties are misleading. I experienced a perfect fit and was able to install both rear wells in 15 minutes total. They look great too.

Date of experience: March 21, 2023
Ohio
1 review
0 helpful votes
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Tracking
April 20, 2023

The website site never let me verify my email so I had no way to track my package to see where it was and when it was going to get delivered.

Date of experience: March 21, 2023
Tennessee
1 review
0 helpful votes
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Awesome
March 21, 2023

Easy and fast ordering process as well as quick delivery. Simple to I stall and good quality material. Looking forward to ordering with you again

Date of experience: March 21, 2023
Amy D. American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss it, please feel free to reach out.
I look forward to hearing from you!

Amy
EXT. 257

Florida
1 review
0 helpful votes
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Great website
March 21, 2023
Updated review

Amazing website to shop on and they have everything that you are looking for to change with your trucks

Date of experience: March 21, 2023
Amy D. American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss it, please feel free to reach out.
I look forward to hearing from you!

Amy
EXT. 257


Great website always have what I'm looking for
March 8, 2023
Previous review

Great website always have what I'm looking for

Date of experience: March 7, 2023

Great website to buy all your truck parts
May 15, 2022
Previous review

Great website to buy all your truck parts

Date of experience: May 15, 2022
Michigan
1 review
0 helpful votes
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Great customer service
March 21, 2023

Team is very quick in responding resolve to customer's issue.

Date of experience: March 21, 2023
Florida
1 review
0 helpful votes
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Quick shipping
March 21, 2023

From the point of purchase to delivery, it was a smooth and easy transaction. I haven't completely inventoried everything but it looked to be complete.

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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I bought a duffel bag to put over the car's roof. The shipping was free and fast. Great service!

Date of experience: March 20, 2023
Oregon
1 review
0 helpful votes
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OEM parts
March 21, 2023

Great prices and tons of parts. Love it. Fast shipping.

Date of experience: March 20, 2023
Illinois
1 review
0 helpful votes
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Great job
March 20, 2023

Nicest person I even talked to on a phone for automotive parts…

Date of experience: March 20, 2023
Georgia
2 reviews
0 helpful votes
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Elkanah
March 20, 2023

I loved the tip but I had to return it because I needs at lease a 4 in to fit my tail pipe. I Soke to one of the sales personnel who surrender good professional customer service which made the return very easy.

Date of experience: March 20, 2023
Georgia
1 review
0 helpful votes
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Glass
March 20, 2023

Pleasant! The glass arrived very well packaged & fast.

Date of experience: March 20, 2023
Georgia
2 reviews
0 helpful votes
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Order info?
March 20, 2023

Cart info did not show which color option I had selected?

Date of experience: March 20, 2023
Amy D. American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss it, please feel free to reach out.
I look forward to hearing from you!

Amy
EXT. 257

Pennsylvania
1 review
0 helpful votes
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Long Wait
April 19, 2023

It was a long wait for my seat covers considering I live in PA…. Had to check on the status of my order as I did not receive any updates. I found kind out it was being shipped from the manufacturer.

Date of experience: March 20, 2023
Amy D. American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss it, please feel free to reach out.
I look forward to hearing from you!

Amy
EXT. 257