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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great staff, great experience. I had an issue with the bumper I ordered. AT said the had no issue returning it. We were able to make it fit with some slight Fab work.
I searched for searched for 2018 Ram 2500 seat covers and the website only provided pictures for the front seat. The picture of the front seat was an exact match, but when I received the RC covers, the back seat cover was made to fit a bench seat with an arm rest. My 2018 Ram 2500 rear seat does not have an arm rest. Other brands did the opposite. The front seat console did not match my truck, but the back seat was an exact match. The 2019 Ram 2500 RC rear seat cover appears to be an exact match for my truck. It appears that descriptions for 2018 Ram 2500 seat covers are all messed up. American Trucks would not allow me to return the 2018 rear seat cover to exchange it for a 2019 seat cover.
Easy shopping but your company is big enough to offer free shipping on smaller orders.
The description for the new steering stabilizer for 02-08 dodge ram 4wd 1500 didn't have much additional information. Upon receiving the stabilizer I determined it was in fact for 3/4 ton and above. This is not for trucks with rack and pinion. Customer service was great and helped me get things sorted out. Not American trucks fault. Vendor left out some critical information regarding the part.
Easy to order and quick delivery! Will definitely keep American Trucks as a place to shop.
Ordered an expensive grille guard for my truck and tried to get the discount from the email…no luck. Disappointed it didn't process!
So sorry to hear that!
When you are placing an order and
You have questions or would like assistance
Applying a discount you have- Please
Let us know. Our customer service is happy to help.
Amy
EXT 1257
Product arrived quickly and just as described. Will definitely order again
All items fit as stated on the site. Great experience. I will use you again soon.
The person that helped me with my order she did an amazing job very professional
Ordered pads for truck had them in 2 day's price beat a lot of other sites will return with more purchase
I bought my mirror weeks ago and still have not received it and it still has not shipped out
I am really sorry to hear that.
I checked your order and I see you have reached out to our
Customer service.
If you would like to discuss or have any other questions, please let me know.
Amy
EXT 1257
Everything arrived on time and as expected. Thanks for the quick and easy shopping!
These break pads and rotors came extremely quickly and work significantly better than my previous breaks. Definitely recommend!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear that.
I see you have contacted our customer service.
If you have any other questions- please let me know.
Amy
EXT 1257