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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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The checkout went smooth and easy everything was good
Great products that made a huge difference in appearance and functionality!
Superb experience and customer service. Processed and delivered in a timely fashion with play by play updates.
Was quick and easy good products at a great price very happy so far this is my second order
They had what I wanted, ordered it, got it, no problems.
Anytime I call they always help me and walk me thru my purchase with my tuner.
I had been looking at upgrading my truck for quite some time now and American Trucks had it all. Very satisfied!
Easy to shop for online, shipped right away, and was delivered as expected.
I ordered these after waiting literally months on another supplier, I canceled my order with them & ordered from American Trucks, they were sent out same day and in my hands in 3 days! Take note Custom offsets, this is how you run a successful business...
Received in tack easy yo install and fits perfect.
My light housing arrived in a early timely manner. In great condition. Very please with service and shipping.
Loved the product but paid extra for shipping and it was a little slow
Site is easy to use and checkout is simple
Shipping was quick.
The cab cover for my 2002 F150 fits perfectly. Protects just the cab and it goes on quite easily. Great cover! Even has pockets for the side mirrors.
I got in a magazine that gave me the leveling kit recommendation based off of my rims and tires. Went online and ordered the same day, I received my leveling kit within three days of ordering! Knocked out the front leveling kit in about two hours with my wife. It definitely makes my truck look much better and was a user friendly install! 10/10 would recommend this product.
Haven't had an issue, looking forward to ordering more!
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


I am so sorry to hear that.
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Amy
EXT 1257