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American Trucks

4.4

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From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 6 days

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46,980 reviews

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Michigan
2 reviews
0 helpful votes
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K&N Filter System
July 4, 2023

Finally got the K&N installed after 5 hours! The worm clamp holding to stock unit on the throttle body took me 45 minutes to loosen using a 1/4" ratchet wrench one click at a time because there was no room for anything else. I have small hands so removal would have been impossible with larger hands. Once I got the stock components off the install went smoothly. Really like the way my truck sounds now. I notice more power and better city gas mileage so far.

Date of experience: July 3, 2023
Kentucky
2 reviews
0 helpful votes
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Corsa exhaust
July 3, 2023

Fast service. Quality exhaust system, easy install.

Date of experience: July 3, 2023
Kentucky
1 review
0 helpful votes
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I got half of my order.
August 2, 2023

First of my billstein 5100's were more expensive on this sight than other ones, but the shipping was faster ( or so I thought) so I decided to buy from here. Before I placed my order the delivery date was July 2nd, after my order was placed the delivery date changed to July 3rd. I was a little ticked that I got deceived but whatever. I got 1 of them today. That's when I noticed that American trucks sent them as individual shipments, i was like, WTH is wrong with them? So now I've spent all day trying to find my second one, the representatives here are no help, nor can I talk to a human at fedex. Seeing as they ship via fedex, I will not buy from them again. Maybe I'll get my second front shock, but I doubt it. Next time I'll save the money, and buy from another company that is deceptive and doesn't use fedex

Date of experience: July 3, 2023
Support R. — American Trucks Rep
over a year old

I am very sorry to hear that.
I see you have reached out to our customer service.
Sometimes items ordered at the same time will ship out of different warehouses
That have the items in stock. I apologize.
If you have any questions, I would be happy to speak with you about your experience.

Amy
EXT 1257

Texas
2 reviews
0 helpful votes
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Awesome
July 3, 2023

Fast and very easy didn't take long at all they say 2 or 3 days they mean it super awesome thank you

Date of experience: July 3, 2023
Texas
1 review
0 helpful votes
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I don't want endless emails from you. Please stop sending emails.

Date of experience: July 3, 2023
Maryland
1 review
0 helpful votes
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Was looking for the best deal on WeatherTech wind deflectors for my truck. Found a good price and great shipping speed through American Trucks. Will definitely order through them again. By the way, you will need to Google how to videos on installing the deflectors. Not hard, but definitely some tips online for easier installation. If you install the front deflectors and your automatics windows come back down, try taking the deflector out, close your front window until about the width of the deflector is open, reinstall the deflector, pull out towards you on the deflector to "seat it" and try rolling the wi dow up again. I had to try several times until I found that tip. My auto windows kept rolling back up because of a little resistance. Closing the window almost all the way helped me get it right.

Date of experience: July 3, 2023
Pennsylvania
1 review
0 helpful votes
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The mirror arrived on time and undamaged. It was packaged very securely. The cost of the mirror was equal to or cheaper than anywhere else on the net.Removal and Replacement of the glass took less than 30 minutes. I would shop here again and recommend this company for your part Replacement needs.

Date of experience: July 3, 2023
Nevada
1 review
0 helpful votes
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10 minute install. Connect the fittings and you're good to go!

Date of experience: July 3, 2023
Georgia
1 review
0 helpful votes
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Over priced
August 2, 2023

When you find the product you paid $85 for on the installation instructions for $65 you kinda feel like you've been ripped off. Thanks AT!

Date of experience: July 3, 2023
Support R. — American Trucks Rep
over a year old

I am sorry to hear you feel that way.
If you would like to discuss your experience-
I would be happy to speak with you about it.

Amy
EXT 1257

Virginia
1 review
0 helpful votes
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Average
August 2, 2023

Nothing exciting.
*******************************************************************************

Date of experience: July 3, 2023
Support R. — American Trucks Rep
over a year old

Thank you for your feedback.
If you have any questions, please let me know.

Amy
EXT 1257

California
1 review
0 helpful votes
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Almost there
July 3, 2023

The order all came within the expected time, the only issue I had was the dash insert was the wrong one for my truck. I need to send it back for a refund.

Date of experience: July 2, 2023
Arizona
1 review
0 helpful votes
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A frustrating happiness
July 3, 2023

I was excited to place my order, I received my approval through Affirm which was a big deal for me, however after having to go back and redo everything 4 times(just so i was sure it wasnt me screwing this part up) and just put it on my card, i was very disappointed in that process of payment. Affirm has always worked for me before, so i figure it was a problem with your website.

Date of experience: July 2, 2023
Maryland
1 review
0 helpful votes
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Quick process
July 3, 2023

Easy to navigate. Search for products provides good selection. Quick checkout process

Date of experience: July 2, 2023
Massachusetts
1 review
0 helpful votes
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Love my weather techs for my truck but they came in the wrong color. They were supposed to be either black or gray they arrived in brown color.

Date of experience: July 2, 2023
Support R. — American Trucks Rep
over a year old

I am sorry to hear that.
If you have any questions or concerns-
Please reach out to our customer service.
We are happy to help.

Amy
EXT 1257

Kentucky
1 review
0 helpful votes
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Overall OK. But the missing hardware was disappointing.

Date of experience: July 2, 2023
Support R. — American Trucks Rep
over a year old

I am very sorry to hear you were missing hardware.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Virginia
1 review
0 helpful votes
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Great Purchase
July 2, 2023

Excellent, parts are superior and prices are reasonable.

Date of experience: July 2, 2023
Texas
1 review
0 helpful votes
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Good
July 2, 2023

Deliver was good but I'm at work in another state so quality of products and packaging is yet to be determined

Date of experience: July 2, 2023
Indiana
1 review
0 helpful votes
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Everything about the ordering process regarding a brake kit for my F150 went very well. Everyone I spoke with was very helpful and the product arrived at my home much sooner than I was expecting.

I opted to include the installation that was advertised on the website. Unfortunately, the company to which my installation was assigned was one I knew well. They are a company that installs accessories, does window tinting, and replaces windshields. No where on their website nor at their facilities was there any indication that they installed brake kits. Since I knew the owner and had accessories installed there before, I knew this wasn't the place that should be assigned to install a brake kit on my vehicle. I called American Trucks to make them aware of the situation and was told they didn't have many installers in my area. I told them to cancel my install, refund my payment for the install, and I would find someone on my own.

Bottom line...great customer service regarding my product order but they had no idea who they were assigning my installation to.

Date of experience: July 1, 2023
Texas
1 review
0 helpful votes
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I went with the RedRock Cold Air Intake. I found the best deal from American Trucks. I was satisfied with the ordering process on line. The delivery process. Came with very detailed installation instructions with Photos. And so far very satisfied with the product.

Date of experience: July 1, 2023
Colorado
1 review
0 helpful votes
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Fast shipping, quality products
July 1, 2023

I've always received my orders faster than expected, and the quality is always top notch. I've ordered numerous small modifications (headlights, taillights, floor mats, etc) and I am always impressed by AT.

Date of experience: July 1, 2023