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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Quick and easy in stock! Fast shipping great web site too!
Fit as expected! Happy with the choice. Check out was fast and easy.
Received correct ordered product in timely delivery. Satisfied.
Package was lost and didn't arrive on time. Was hoping to have this arrive and installed before I left on a road trip.
It was good. I received my product in a timely manner.
Great value and received quickly also great selection of inventory
Been ordering alot from here started out fast delivery on first order then all went down hill date of delivery changes after purchase to a later date. One order I paid for 2 day and took 6 days called to let them know was promised my shipping would be refunded and never received it. I gave 2 stars because the products I ordered was nice and as described. But shipping and customer service is something to be desired. Might start looking else where for parts and accessories.
I am so sorry to hear about your experience.
I would be happy to discuss your feedback with you.
Amy
EXT 1257
Purchased smoked led tail lights from this hack outfit. Within 90 days one of them is filled with condensate. Called out of warranty, but this is an easy fix. WTF, might as well have bought them on Amazon. At least they take back the junk they sell. I purchased over $6000 worth of add ons from these guys. Didn't matter in the least. Shop elsewhere. Better install your $#*! immediately, the clock is ticking. 30 days and then "F" YOU. Couldn't be more disappointed!
I tried to reach out to you over the phone to speak with you.
I am very sorry to hear about your experience with your
Tail lights you purchased.
If you have any questions - please let me know.
Amy
EXT 1257
Box was torn apart not sure if everything
Is there
I am so sorry to hear that.
If you have any questions or need assistance-
Please let us know. Our customer service is happy to help.
Amy
EXT 1257
It was really easy to find what I was looking for. And overall was a great buying experience
This company delivers quality products and the shipping was super fast!
Had part in stock and shipped really quickly. Glad to do business with American Trucks
Satisfied with order process, easy to identify and product arrived quickly
Shipping was really quick and accurate. The day they said it will come is the day it came. Packaging was really good, brand new items, no scratches on it whatso ever.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry to hear that.
I tried to reach out to you via phone.
If you have any questions, please let me know.
Amy
EXT 1257