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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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There was no installation instructions included with my purchase of lower rocker panels for my 2006 silverado.
I am disappointed on your return policy, maybe on my end. Spent hours on phone with rep. Still no closer. Ordered wrong part, take pictures of container or box. Send us the pictures by email! My purchase an recipe should be enough. An a return sticker. Vary frustrating. Thankyou. Mr. Reed
Great and looks amazing! Super fast shipping and was easy to install!
I am glad to hear it!
If you have any questions-
Please let me know.
Amy
EXT 1257
Great sales rep and I will shop here again.if you want a deal call the customer service and you will be treated fairly and with respect. I highly recommend the customer service department.
Easy to buy from the website and fast delivery. The bars were easy to install and look ok.
Nice instructions easy installation, did not take long
Was shopping for wheel well liners for the'23. Found the best deal here and very pleased with the fit. Shipping time was also great
I had a good experience with the website and will be using them again
Great experience. Ordering was simple and shipping was fast! I would definitely order from this company again! Thanks!
When I go to check out it tells me my address is in mchenry illinois but it's supposed to be lakemoor as my billing address. When I change it to lakemoor and hit save it changes back to mchenry. I can not make purchases as the bank has my address for my cards in lakemoor for billing address.
I am very sorry to hear about your experience.
I see that you were able to place an order.
If you have any questions-
Please let me know.
I would be happy to help.
Amy
EXT 1257
Jake E was great help. A wrong button click is BAD.
I have reviewed your order and I see you
Were assisted by our customer service.
If you have any other questions-
Please let me know.
I would be happy to help.
Amy
EXT 1257
My exhaust shipped real quick after ordering and arrived in only a few days! Perfect condition and not missing anything. Bolted up easily in my driveway and it sounds amazing! Not too loud like some videos I watched. So glad I found American Trucks. I've ordered a handful of things now and it's always a great experience.
Great product selection and fast shipping!
Once again, got a great deal on items from AmericanTrucks. Not only do they have great products at great prices, but their customer service is always exceptional. Kiersten was extremely helpful!
Fast shipping! I have ordered several items in the past, and have always had a great experience. Thank you
Website user experience is great, product offering great, and customer experience was helpful, love the intuitive chat system. Be careful sometimes pictures don't match description in terms of color, just make sure you know the color title of what you are trying to match, for example, if you are looking for a lower grill part know what brand and color title upper grill is that is on your vehicle. In my case, the charcoal black lower grill picture matched my upper grill, but it was matte and not glossy even though the picture looked glossy.
Thank you for your feedback.
If you have any questions-
Please let me know-
I would be happy to speak with
You about your experience.
Amy
EXT 1257
Yes I have received my shocks the reason for returning is between the time of order and receiving I traded my truck in on a different truck I will always use AT for my accessories
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience.
I tried to reach out to you via phone.
If you have any questions-
Please let me know.
Amy
EXT 1257