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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Jake E was great help. A wrong button click is BAD.
My exhaust shipped real quick after ordering and arrived in only a few days! Perfect condition and not missing anything. Bolted up easily in my driveway and it sounds amazing! Not too loud like some videos I watched. So glad I found American Trucks. I've ordered a handful of things now and it's always a great experience.
Great product selection and fast shipping!
Once again, got a great deal on items from AmericanTrucks. Not only do they have great products at great prices, but their customer service is always exceptional. Kiersten was extremely helpful!
Fast shipping! I have ordered several items in the past, and have always had a great experience. Thank you
Website user experience is great, product offering great, and customer experience was helpful, love the intuitive chat system. Be careful sometimes pictures don't match description in terms of color, just make sure you know the color title of what you are trying to match, for example, if you are looking for a lower grill part know what brand and color title upper grill is that is on your vehicle. In my case, the charcoal black lower grill picture matched my upper grill, but it was matte and not glossy even though the picture looked glossy.
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You about your experience.
Amy
EXT 1257
Yes I have received my shocks the reason for returning is between the time of order and receiving I traded my truck in on a different truck I will always use AT for my accessories
Excellent selection of products for my truck at great prices.
Everything went in great. Quality parts. Placed order on Thursday and was installed by Sunday night. Regular shopping. GOD is good.
They had the item in stock and with free shipping so I didn't shop around. I wish the 20% off that was advertised was available.
Easy to search for things and checked out with PayPal!
I ordered a dual exhaust system from them and it came in two days, yes. But the the box had been opened, it was held together with packing tape, and parts were missing and one was bent. When I had called them to get the missing part they "put in a hardware request" and never ordered the part to be shipped. I ended up having to call the official manufacturer to talk about the order and they had no record of it. Borla's actual website is where you wanna order from, even though you'll spend a little more. I should have known better with a third party website…
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Amy
EXT 1257
As always easy to use website, and super fast shipping. Been shopping with American Muscle/American Trucks since my very first car. Now many years later they continue to get me what I need for my current projects.
Purchased this bundle for my truck,sent in all required information, received product in timely manner and installed following provided directions to no avail,would not work. Contacted support with not much help either told to take to someone(ie,mechanic to determine issue) yet plug&plug?. Later learned these are remanufactored units,now out over $300.purchase at your own risk.
I am very sorry to hear about your experience.
I see that you have spoken with our customer service.
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Amy
EXT 1257
I really like how much American Trucks has to offer. Anything from necessities to fun extras, it has something for every truck enthusiast. I've purchased several items in the past and keep coming back for more.
Everything was perfectly good I'm really satisfied with the products
When i first opened the package it was much smaller than I thought which was a good thing. This made such a difference in my F150s throttle response. I would recommend this to anyone.
With there being so many places to shop online, one in particular but I'm not saying any names, this was just as good. The purchase, and shipping was very simple. Definitely recommend this site to anyone.
As pictured, it shows ducting for cold air intake underneath the hood when I receive the hood, there's no ducting. There's also a crack in the hood much I have to pay extra for the body shop to fix. I paid a lot for this hood. I'm not very happy right now, please make right
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I have reviewed your order and I see you
Were assisted by our customer service.
If you have any other questions-
Please let me know.
I would be happy to help.
Amy
EXT 1257