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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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My experience was very great! The service was quick and outstanding. I will definitely be buy from American trucks again!
I am very satisfied with the fit & my purchase. I will recommend to others.
The whole buying and installation experience was fast and I'm very satisfied how my 2023 f150 looks now. I highly recommend you choose the installation option when you purchase your part. The shop that installed my leveling kit was very knowledgeable and took the time to explain the whole process and time it would take for install. Percent satisfied customer.
Great customer service. Fast shipping and quality products
Usually y'all are pretty quick. I can't really complain cause I pretty much always get the right parts I need.
Fast delivery I like how you type in what truck you have or will be working on and pop list of categories show up
The only hiccup in my order was that FedEx separated my order and I received 3 wheels and later got the 4th one but the merchandise was not damaged and was delivered fast even with the exception of one item being separated.
Great service Great addition to my truck looks great just needs some adjustments
Otdder process wasc easy and received order very fast. Will order from American Trucks in the near future.
Seat covers came quicker than I expected Installation was easy and they fit tightly. The extra padding makes the seat more comfortable. The fit is better than more expensive covers I have bought previously. So far they stay in place when exiting my truck Nice looking covers I am impressed 2015 F 150
I've ordered exhaust, wheels, side steps, and other accessories. Everything arrives quickly and in perfect shape. Having to decide which one to pick out of the multitude of options is the hardest part about ordering from this company. I keep going back to them when I'm looking for new accessories. Great company.
Great wheels, high quality and fast delivery. Highly recommended
Ordered 2 items a center console cover and a dash chubby box. The dash box was perfect. However the console cover did not fit and was torn.spent 2 hr trying to use web site and made calls waiting for a hr and said 15min. Glad it was a cheap order I will not order from this country again. Lesson learned. On top of that they tried to to double my order after a phone call. Nope I'm done one my 1st order. And had a wish list over a 1k.
Everything was delivered in 2 to 3 days and we're all of quality materials.
Great products, great prices. I love American Trucks, sadly I am going to have to move on to another company due to the fact that they can only ship with FEDEX. FEDEX in my area sets up a time window and typically misses it for 2-3 days in a row. This time they delivered these heavy boxes at 10:45 PM and left them in front of my outward swinging screen door. The boxes sat outside all night, sadly this happened when I have purchased other items from AT, including Wheels. I asked American Trucks Customer Service if in the future I could choose a different shipping company, and I was informed that I could not. I would give a worse review, but the majority of this issue has to do with their shipper, I still like them, I just won't use them again.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


I am very sorry to hear about your experience.
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Amy
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