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American Trucks

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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47,220 reviews

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Missouri
1 review
0 helpful votes
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Thank you!
September 10, 2023

My experience was very great! The service was quick and outstanding. I will definitely be buy from American trucks again!

Date of experience: September 10, 2023
New York
1 review
0 helpful votes
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Great Servoce!
September 10, 2023

I am very satisfied with the fit & my purchase. I will recommend to others.

Date of experience: September 10, 2023
California
1 review
0 helpful votes
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2.5" mammoth leveling kit
September 10, 2023

The whole buying and installation experience was fast and I'm very satisfied how my 2023 f150 looks now. I highly recommend you choose the installation option when you purchase your part. The shop that installed my leveling kit was very knowledgeable and took the time to explain the whole process and time it would take for install. Percent satisfied customer.

Date of experience: September 10, 2023
Florida
1 review
0 helpful votes
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On time
September 10, 2023

Great delivery process no hassle Everything came on time

Date of experience: September 10, 2023
North Carolina
1 review
0 helpful votes
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Awesome lift
September 10, 2023

Great customer service. Fast shipping and quality products

Date of experience: September 10, 2023
Texas
1 review
0 helpful votes
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It doesn't suck
September 10, 2023

Usually y'all are pretty quick. I can't really complain cause I pretty much always get the right parts I need.

Date of experience: September 9, 2023
Minnesota
1 review
0 helpful votes
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Easy to fallow web site
September 10, 2023

Fast delivery I like how you type in what truck you have or will be working on and pop list of categories show up

Date of experience: September 9, 2023
Tennessee
1 review
0 helpful votes
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Tire wheel packages
September 10, 2023

The only hiccup in my order was that FedEx separated my order and I received 3 wheels and later got the 4th one but the merchandise was not damaged and was delivered fast even with the exception of one item being separated.

Date of experience: September 9, 2023
Colorado
1 review
0 helpful votes
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Great service
September 9, 2023

Great service Great addition to my truck looks great just needs some adjustments

Date of experience: September 9, 2023
Montana
1 review
0 helpful votes
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Easy process
September 9, 2023

Smooth and easy transaction. Good company to deal with.

Date of experience: September 9, 2023
Texas
1 review
0 helpful votes
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Easy
September 9, 2023

Easy experience, found everything I needed and then some. Great price and perfect for what we need

Date of experience: September 9, 2023
Michigan
1 review
0 helpful votes
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Order process was easy.
September 9, 2023

Otdder process wasc easy and received order very fast. Will order from American Trucks in the near future.

Date of experience: September 9, 2023
Tennessee
1 review
0 helpful votes
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Nice covers
September 9, 2023

Seat covers came quicker than I expected Installation was easy and they fit tightly. The extra padding makes the seat more comfortable. The fit is better than more expensive covers I have bought previously. So far they stay in place when exiting my truck Nice looking covers I am impressed 2015 F 150

Date of experience: September 9, 2023
Missouri
1 review
0 helpful votes
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Quality products
September 9, 2023

Always fast delivery and products are as advertised

Date of experience: September 9, 2023
Arkansas
1 review
0 helpful votes
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Wonderful company for truck parts!
September 9, 2023

I've ordered exhaust, wheels, side steps, and other accessories. Everything arrives quickly and in perfect shape. Having to decide which one to pick out of the multitude of options is the hardest part about ordering from this company. I keep going back to them when I'm looking for new accessories. Great company.

Date of experience: September 8, 2023
Arizona
1 review
0 helpful votes
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Delivered as promised and high quality
September 9, 2023

Great wheels, high quality and fast delivery. Highly recommended

Date of experience: September 8, 2023
North Carolina
1 review
0 helpful votes
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Disappointed
October 8, 2023

Ordered 2 items a center console cover and a dash chubby box. The dash box was perfect. However the console cover did not fit and was torn.spent 2 hr trying to use web site and made calls waiting for a hr and said 15min. Glad it was a cheap order I will not order from this country again. Lesson learned. On top of that they tried to to double my order after a phone call. Nope I'm done one my 1st order. And had a wish list over a 1k.

Date of experience: September 8, 2023
Support R. — American Trucks Rep
over a year old

I am very sorry to hear about your experience.
If you would like to discuss your feedback-
I would be happy to speak with you about it.

Amy
EXT 1257

California
1 review
0 helpful votes
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Fast shipping and great products
September 8, 2023

Everything was delivered in 2 to 3 days and we're all of quality materials.

Date of experience: September 8, 2023
Iowa
1 review
0 helpful votes
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It was Great!
September 8, 2023

It was great and quick! Thank you again and have a nice day

Date of experience: September 8, 2023
South Carolina
2 reviews
0 helpful votes
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Great products, great prices. I love American Trucks, sadly I am going to have to move on to another company due to the fact that they can only ship with FEDEX. FEDEX in my area sets up a time window and typically misses it for 2-3 days in a row. This time they delivered these heavy boxes at 10:45 PM and left them in front of my outward swinging screen door. The boxes sat outside all night, sadly this happened when I have purchased other items from AT, including Wheels. I asked American Trucks Customer Service if in the future I could choose a different shipping company, and I was informed that I could not. I would give a worse review, but the majority of this issue has to do with their shipper, I still like them, I just won't use them again.

Date of experience: September 8, 2023