On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
One of the worst wrapped package for a item so heavy in my life! Box was open, it only because of the big items that something wasn't missing.
Once my truck was entered the website provided quality parts that fit my truck. Items were shipped and delivered quickly.
Great quality and it looks great, fast shipping as well.
Product was great and arrived on time and was exactly what I needed
Placed an order two weeks ago and received a tracking number within a few days but for a week now I have called to find out where the shipment is that because the tracking says it cannot be found. I keep being told that they are researching trying to find it and trying to figure out who the carrier is. American trucks cannot seem to give an answer and I paid over $1000 for this item and still don't even know where it's at or if I'm going to receive it. I will never ever buy anything from them again and I'm about to ask for my money back if I do not have an answer. I keep getting told I will receive an email with a with an update, but I never do. No one seems to really care.
I am very sorry to hear about your experience.
I reviewed your order and I see that you have been assisted
By our customer service.
If you have any questions- Please
Let us know.
We are happy to help.
Amy
EXT 1257
Blinkers on the headlights were failing to work properly after 5 months of use.
Ordering is easy, but support after 90 days...the answer is just sorry we cannot help you.
Buyer be aware there is NOTHING that will be done after 90 days. Unsure whether this is all parts or just some...
I am very sorry to hear about your experience.
If you would like to discuss your feedback-
I would be happy to speak with you about it.
Amy
EXT 1257
Customer service was very good. Ask a question and they had a answer.
Ordered Nerf Bars, Tough Country Mats and sunshade... All fit perfectly even though there were some negative comments about fit or install... Mats look like they came with the truck! Nfab Nerfs are fire!
Will be purchasing some additional items for my Ram 2500 (cold air intake and maybe a down pipe)...
Box was opened but everything was in the box that was supposed to be there that I ordered.
Boîte en bonne état, livraison rapide, pas de frais supplémentaire! Hâte d'installer mes nouvelles pièce sur mon camion!
Product arrived as described. Easy installation videos on the website. Product was a "recommended" product by American Trucks
Site was easy to navigate but quality of exhaust sucks. The sound is very disappointing
I am very sorry to hear that you are not happy with the sound of the exhaust.
If you would like to discuss your feedback-
I would be happy to speak with you about it.
Amy
EXT 1257
Not only can you find what you need, the products look way better in person and the delivery time on your order comes way faster than anticipated. Highly recommend.
The box came severely damaged but the exhaust looked to be fine. I installed the exhaust and took a little trial and error with the hangers and no instructions or guide on where to put what hangers because they are all different. Looking like i will need to cut a few inches off to make it fit properly but it sounds and looks great
Ordered the chrome grille and replacement of all head and tail lights. Everything arrived in secure packaging and installation not a problem. The chrome grille gives it a great new look!
Didn't even get the parts I needed, which Nathan assured me that the one I was looking at was the one I needed.
I am so sorry to hear that your item did not work out for you.
If you have a question about an item or
Need assistance- Please reach out to our customer service.
We are happy to help.
Amy
EXT 1257
This company has it together. They keep you notified with your order and quality is good.
Good experience over like I said haven't put them on yet so we will see
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience.
I see that you have contacted our customer service.
If you have any questions-
Please let me know.
Amy
EXT 1257