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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Fast and easy, no problems what so ever. Great packaging no damage to the items I ordered
Decided to return throttle body spacer because of what about others have said after installation.
Quick and smooth purchase easy to deal with i would use them again
Product arrived quickly and I was not disappointed!
Was satisfied with the whole process from the online order to the fast shipping,will order again
All 3 items I purchased were well within your "countdown" display down for order by to receive on Oct 8th. Yet, both of my FedEx packages show an arrival date of Oct 9th. What is the point of even having that clock and giving a shipping day arrival on the checkout page, for it to not show up on that day. Had you given a range I wouldn't be writing this review so don't say "it's a rough estimate" in response to this because if that was truly the case you wouldn't even have that countdown on there.
Great experience and was easy to find what I was looking for. I'm excited for my purchase and I can't wait. Thank you.
I have had no issues with AT. The parts come on time, and the quality is always there.
American Trucks is a reliable company that not only has the parts I am looking for but they make it easy to install. I saved money by installing the parts myself with the videos supplied. I have bought everything from a cold air intake, intake spacer, a 3-inch leveling kit, control arms, and brush guards. I will be submitting photos soon.
Scouring the vast Internet I'm please to have a safe landing to incredible deals and savings. I got the upgrades I needed from now though. I'm sure I get more later. A T is definitely in a class by itself…Need I see anymore!
I haven't received my tire in over a week, tried contacting them and no response
I am very sorry to hear about your lost package.
I see that you have contacted our customer service.
If you have any questions- Please let me know.
I have left you a voicemail as well.
Amy
EXT 1257
Fixed my truck and runs smooth and powerful. Would definitely recommend
I ordered online.@ days later the product was sitting on my porch. Can't really ask for any better of an experience.
Box was tape up and looked used tube had a dent but was able to make it work… did not want to deal with returning even though I bought the insurance heard bad reviews and that the insurance was a waste of money with all American truck…
Dealing with customer service was exceptional. Professional and courteous. Very good buying experience!
These spacers look great, high quality machining.
Can't wait to install!
Great products fast shipping as always great service not going to buy anywhere else
By pass pipe worked perfectly and sounds good. Has a nice bark at higher RPM's. 1 hour to install on my back. Probably will need a
2 1/2" clamp, mine was not reusable. Tools needed; cut off wheel, chisel, saw zall, impact and deep sockets. Tho impact not necessary.
I decided to speak with a live person about ordering brake rotors and pads and when i ordered my parts through a liver person they ordered the wrong ones.
I caught the mistake when i looked at my emailed receipt,when i called back i was told that the order had shipped and i would have to return the parts once i got them it was a Sunday on a holiday weekend there was no way they were shipped it took me several calls talking to a few different people before i could get the order cancelled.
I ended up reordering the parts on line with out any help.
I am so sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
One of the worst wrapped package for a item so heavy in my life! Box was open, it only because of the big items that something wasn't missing.
I am very sorry to hear about your experience.
I see that you have contacted our customer service.
If you have any questions-
Please let me know.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear that.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257