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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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47,012 reviews

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California
1 review
0 helpful votes
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Easy to find stuff, a big selection, good quality. Fast delivery. Thank you

Date of experience: October 19, 2023
Washington
1 review
0 helpful votes
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Diablo Rojo
October 26, 2023

As soon as I got it, I couldn't use it cause I need to update it I need directions didn't tell me how

Date of experience: October 19, 2023
Support R. American Trucks Rep
over a year old

I am very sorry to hear that.
Please contact our customer service if you have any
Questions or if you would like assistance with your tuner.

Amy
EXT 1257

Washington
1 review
0 helpful votes
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Fast, accurate, very clear description with items on display. Can't go wrong. Highly recommend this store. Very honest.

Date of experience: October 19, 2023
Texas
1 review
0 helpful votes
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It was awesome
October 19, 2023

First time ordering from here and I will continue to order from here

Date of experience: October 19, 2023
Michigan
1 review
0 helpful votes
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Awesome website
October 19, 2023

Have a lot of parts good place to get anything for a truck.

Date of experience: October 19, 2023
California
1 review
0 helpful votes
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Spacers
October 19, 2023

Very quick and easy website to navigate the website.

Date of experience: October 19, 2023
Texas
1 review
0 helpful votes
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2023 safe.
October 26, 2023

I have a 2023 F250. On your website, told me that this safe would fit in my console, it did not. Send it back, had another one delivered to me today. It was the same number that I sent back before.
Call customer service.
And told me that was for a F-150. After I talk to ya'll the day I sent the first one back. And told the person that it said F- 150 on the box.
And you still shipped out the same one. Set the second one back today. Hopefully, I'll get the right one. And they one that was delivered today, the box was open. You have pictures of the one I sent today. And want to box look like when it was delivered.

Date of experience: October 18, 2023
Support R. American Trucks Rep
over a year old

I am very sorry to hear about your experience with this.
I see that our customer service has assisted you.
If you have any other questions please let me know.
I would be happy to help.

Amy
EXT 1257

Louisiana
1 review
0 helpful votes
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Just look up what you need and they'll show you it, or they'll show you a better item.

Date of experience: October 18, 2023
Florida
1 review
0 helpful votes
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Great set of rotors and pads!
October 18, 2023

Quick delivery and everything fit my 2012 F150 FX4 perfectly. Look great and perform excellently. Pads even came with a grease packet to lube the pad yokes and replaceable clips.
Full ceramic pads have a different pedal feel than my last semi metallic pads. But the performance is excellent.
Highly recommend.

Date of experience: October 18, 2023
Texas
1 review
0 helpful votes
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Open box
October 18, 2023

I ordered husky liners for my rear wheel wells and they went is flawlessly. Also did the open box purchase which is the route I will go on anything I can.

Date of experience: October 18, 2023
Colorado
1 review
0 helpful votes
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Like giving my F150 a triple espresso
October 18, 2023

I'm totally stoked with the Pedal Commander! It took me less than 5 minutes to install, and I had my 2019 F150 back on the road for a test drive. What a difference! A little pressure on the pedal and I'm accelerating with a snap out of stops, or even at highway speeds. Sport+ mode is aggressive and fun, but my daily driving is in Sport. Removes the lag from the electronic gas pedal completely, making this a game changer.

Date of experience: October 18, 2023
Oklahoma
1 review
0 helpful votes
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Very fast delivery and very nice sturdy bumper. Very pleased!

Date of experience: October 18, 2023
Minnesota
1 review
0 helpful votes
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Order was a breeze and recieved Mt items in a fast a timely manner. Communication was great. BUT... I recieved the wrong lug nuts which isn't a big deal but it also kinda is, then I was told by my local shop that the rim adapters wont work due to the center cap for the rim which should be listed for compatibility on the site to begin with, then the tpms sensors went out day 2 on the truck tried to relearn them and is not finding a sensor now.

Date of experience: October 17, 2023
Support R. American Trucks Rep
over a year old

I am so sorry to hear that.
Please feel free to reach out to our customer service if
You have any questions or if you need assistance.

Amy
EXT 1257

Pennsylvania
1 review
0 helpful votes
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Fast shipping
October 18, 2023

Fast shipping pretty easy install straight forward

Date of experience: October 17, 2023
Illinois
1 review
0 helpful votes
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Street trucks life matter
October 17, 2023

Its good but wish it has more for street trucks, dont really care for lifted trucks.
Need more wheels for street trucks that is lower.

Date of experience: October 17, 2023
Georgia
3 reviews
0 helpful votes
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Still haven't received it
November 17, 2023

Site said $10 coupon on first orders if I sign up for e-mails — never received the coupon and now get spammed daily with offers. Site also said free 2 to 3-day shipping on orders over $119 — my order exceeded that, and, 10 days later, still has not shipped. Disappointing. The site seemed to have a lot of interesting products to upgrade my truck, but after this experience, I doubt I'll try again. Hopefully, I'll be able to cancel for a full refund. Giving it two stars because when I was inquired via e-mail about the order, someone did respond — but only to say it's supposed to ship direct from supplier.

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Great product
October 17, 2023

The choices for the 2011-2016 F250 mirrors could have been organized better. It should have been organized by price and or features. It made it confusing to purchase the correct one. But I figured it out

Date of experience: October 17, 2023
Virginia
1 review
0 helpful votes
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Headlights
October 17, 2023

Easy to order. Product arrives quickly. Easy install and they look great. Wonderful upgrade.

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Good
October 17, 2023

Shipping came within the week, got updates on my package.

Date of experience: October 16, 2023
Missouri
1 review
0 helpful votes
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Easy to order from website and they told me that i could get an open box for almost half price with a few scuff marks on it. I took that option and they were correct in that it had a few scuff marks but nothing really noticeable so it was a pleasant thing to have them suggest that option for me. Thanks

Date of experience: October 16, 2023