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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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It makes my truck look away better. Easy to put on it took me around 30 minutes to install them
The customer photos help tremendously when deciding which product to get and the fit is always perfect!
American Truck is where I shopped for all my truck needs. I've done tons of mods on my Ford mostly all parts have been purchased to American Truck.
Everyone has been super helpful and friendly. However, this is the 2nd time I've purchased this product and the wrong item has been shipped.
I ordered new tail lights and they arrived within a few days. Easy to install.
I haven't installed it yet, however, I wish it had illustrations with the written directions. The instructions are not 100 percent clear to me.
I ordered a hood online and thought all was good and completed. Got my email saying order was placed then got another email say order was cancelled. Called to see why my order was cancelled and i was told due to security issue., then it was because my billing address didn't match my shipping address. That didn't make no since at all, if my billing is correct with my credit card what should it matter where i have my ordered shipped too. I think what really got me upset was have have the order get cancelled a second time. I was ready to take my business elsewhere. I honestly don't know if I will continue ordering anything else or even recommend anyone to do so. Very disappointed. Now i have find out when the hood is to be delivered to my home and be away from my shop. Myself being disabled will have no way of inspecting the hood for damages before i sign for it.
I am so sorry to hear about your experience.
I have left you a voicemail.
If you have any questions-
Please let me know.
Amy
EXT 1257
I knew what I was looking for so the ordering process was very easy. Products showed up on time. I'll definitely order from American Trucks again.
Outstanding customer service with expedited delivery. Installed my 3/2" Motofab Lift Kit in my 2019 Silverado and couldn't be happier. Perfect for those running 35's and want the look of a leveled off truck.
I received my package in a timely manner value and service
The shopping experience was good. The fact they have their own install videos and how to tutorial is awesome.
Was good. Product was what I ordered
Install was pretty easy. Bracket was the toughest thing. Pain in the $#*! kinda
Not the sound I was expecting! It would be nice to have sound videos for your products
Thank you for your feedback.
I am very sorry to hear that.
If you would like to discuss your experience-
I would be happy to speak with you about it.
Amy
EXT 1257
Awesome easy to match the part with my vehicle and the video to view the part and installation
Ordered a graphic kit. It was for both sides of the vehicle. Drivers side - perfect. I didn't notice the passenger side arrived damaged until after the drivers side was already installed (wrinkled and creased on the end from moving around in the box). I immediately contacted them for a replacement for the pass side. A.T. Gave me a measley $25 refund and I had to order another complete kit. SMFH
I am very sorry to hear about your experience with your graphic kit.
I see that you have been assisted by our customer service.
If you have any questions- Please let me know.
Amy
EXT 1257
Pretty fast shipping. Bought a 2.5" Rough Country Leveling Kit for my 2023 Ram 2500. I haven't installed it as of yet but once I do I'll submit the before & after pictures.
When I received my order one of the wheels was chipped. I asked for a replacement but never got a satifactory answer. Can I get a replacement or a reduced price to replace it?
I am so sorry to hear about your wheel.
I see that you have spoken with our customer service and have been assisted.
If you have any other questions-
Please let me know.
I would be happy to help.
Amy
EXT 1257
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


I am very sorry to hear that.
I see that you have spoken with our customer service.
If you have any questions-
Please let me know.
Amy
EXT 1257