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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

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47,011 reviews

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Colorado
1 review
0 helpful votes
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Bad
November 2, 2023

Order was supposed to be here the 23rd never came in it's now the 25th and nothing no email updates or anything

Date of experience: October 25, 2023
Support R. — American Trucks Rep
over a year old

I am very sorry to hear that.
I see that you have spoken with our customer service.
If you have any questions-
Please let me know.

Amy
EXT 1257

Texas
1 review
0 helpful votes
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Awesome
October 26, 2023

Overall good experience! I will recommend it. The delivery was right on time.

Date of experience: October 25, 2023
Texas
1 review
0 helpful votes
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Wheel well liners
October 26, 2023

It makes my truck look away better. Easy to put on it took me around 30 minutes to install them

Date of experience: October 25, 2023
Kentucky
1 review
0 helpful votes
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The customer photos help tremendously when deciding which product to get and the fit is always perfect!

Date of experience: October 25, 2023
California
1 review
0 helpful votes
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The One Stop Shop for my Ford F-150
October 25, 2023

American Truck is where I shopped for all my truck needs. I've done tons of mods on my Ford mostly all parts have been purchased to American Truck.

Date of experience: October 25, 2023
Michigan
1 review
0 helpful votes
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Super friendly staff
October 25, 2023

Everyone has been super helpful and friendly. However, this is the 2nd time I've purchased this product and the wrong item has been shipped.

Date of experience: October 25, 2023
Illinois
1 review
0 helpful votes
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Quick Delivery
October 25, 2023

I ordered new tail lights and they arrived within a few days. Easy to install.

Date of experience: October 25, 2023
Florida
1 review
0 helpful votes
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Decal
October 25, 2023

I haven't installed it yet, however, I wish it had illustrations with the written directions. The instructions are not 100 percent clear to me.

Date of experience: October 25, 2023
Texas
1 review
0 helpful votes
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Dissatisfied new customer
November 1, 2023

I ordered a hood online and thought all was good and completed. Got my email saying order was placed then got another email say order was cancelled. Called to see why my order was cancelled and i was told due to security issue., then it was because my billing address didn't match my shipping address. That didn't make no since at all, if my billing is correct with my credit card what should it matter where i have my ordered shipped too. I think what really got me upset was have have the order get cancelled a second time. I was ready to take my business elsewhere. I honestly don't know if I will continue ordering anything else or even recommend anyone to do so. Very disappointed. Now i have find out when the hood is to be delivered to my home and be away from my shop. Myself being disabled will have no way of inspecting the hood for damages before i sign for it.

Date of experience: October 25, 2023
Support R. — American Trucks Rep
over a year old

I am so sorry to hear about your experience.
I have left you a voicemail.
If you have any questions-
Please let me know.

Amy
EXT 1257

California
1 review
0 helpful votes
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Easy to order and great products
October 25, 2023

I knew what I was looking for so the ordering process was very easy. Products showed up on time. I'll definitely order from American Trucks again.

Date of experience: October 25, 2023
Florida
1 review
0 helpful votes
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Outstanding customer service with expedited delivery. Installed my 3/2" Motofab Lift Kit in my 2019 Silverado and couldn't be happier. Perfect for those running 35's and want the look of a leveled off truck.

Date of experience: October 25, 2023
Indiana
1 review
0 helpful votes
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I am happy with the experiance
October 25, 2023

I received my package in a timely manner value and service

Date of experience: October 25, 2023
North Carolina
1 review
0 helpful votes
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The shopping experience was good. The fact they have their own install videos and how to tutorial is awesome.

Date of experience: October 25, 2023
Minnesota
1 review
0 helpful votes
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Brake controller
October 25, 2023

Was good. Product was what I ordered
Install was pretty easy. Bracket was the toughest thing. Pain in the $#*! kinda

Date of experience: October 24, 2023
Pennsylvania
2 reviews
0 helpful votes
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Not the sound I was expecting! It would be nice to have sound videos for your products

Date of experience: October 24, 2023
Support R. — American Trucks Rep
over a year old

Thank you for your feedback.
I am very sorry to hear that.
If you would like to discuss your experience-
I would be happy to speak with you about it.

Amy
EXT 1257

Virginia
1 review
0 helpful votes
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Fast and Easy
October 24, 2023

Awesome easy to match the part with my vehicle and the video to view the part and installation

Date of experience: October 24, 2023
Ohio
1 review
0 helpful votes
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Be careful
October 31, 2023

Ordered a graphic kit. It was for both sides of the vehicle. Drivers side - perfect. I didn't notice the passenger side arrived damaged until after the drivers side was already installed (wrinkled and creased on the end from moving around in the box). I immediately contacted them for a replacement for the pass side. A.T. Gave me a measley $25 refund and I had to order another complete kit. SMFH

Date of experience: October 24, 2023
Support R. — American Trucks Rep
over a year old

I am very sorry to hear about your experience with your graphic kit.
I see that you have been assisted by our customer service.
If you have any questions- Please let me know.

Amy
EXT 1257

Ohio
1 review
0 helpful votes
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5 STAR COMPANY
October 24, 2023

Great service and product, and received in 3 days as promised

Date of experience: October 24, 2023
Kenya
1 review
0 helpful votes
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2.5" Rough Country Leveling Kit
October 24, 2023

Pretty fast shipping. Bought a 2.5" Rough Country Leveling Kit for my 2023 Ram 2500. I haven't installed it as of yet but once I do I'll submit the before & after pictures.

Date of experience: October 24, 2023
Missouri
1 review
0 helpful votes
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Chipped wheel when arrived
October 31, 2023

When I received my order one of the wheels was chipped. I asked for a replacement but never got a satifactory answer. Can I get a replacement or a reduced price to replace it?

Date of experience: October 23, 2023
Support R. — American Trucks Rep
over a year old

I am so sorry to hear about your wheel.
I see that you have spoken with our customer service and have been assisted.
If you have any other questions-
Please let me know.
I would be happy to help.

Amy
EXT 1257