On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Was supposed to get $10 off my first purchase per the email I received & ordered off of. Didn't get it even after phone conversation & cancellation of my order like they suggested & reordering!
My 2007 Dodge 2500 with the Cummins Diesel had some rust issues over the rear wheels. After several body shops discouraged me from repairing them, my trusted mechanic suggested fender flairs. I know it's like putting a bandaid on it, but I took his advice. I ordered them from American Trucks. They were at my home in 3 days. My mechanic installed them yesterday and WOW do they look great! And the fit it simply perfect. I got the screw on flares. It really sets my truck off nicely.
I'm satisfied with the product in the way it works, except the carrying case was broken.
I am so sorry to hear about the carrying case.
If you have any questions about your item or
If you need assistance- Please reach out to our customer service.
We are happy to help.
Amy
EXT 1257
The shopping experience was great. The order arrived quickly and on time. Unfortunately, one piece was not molded properly. We had to return the entire order.
American Truck sent us a Return Authorization as quickly as I uploaded the required photos. And offered to replace the item or issue a refund. We took the replacement option.
Their service is great. We are awaiting the replacement. Thanks, American Truck.
These lights were easy to install, they totally change the look of the truck. Blacked out, clean, mean, slick. Took a few minutes to adjust the actual lamps once installed but super easy.
I should have bought these years ago.
I received the order, but parts were missing. Notified customer service, and they advised me to take pictures of items received. Took pictures and they would not download to your website. Still waiting on missing parts.
I am very sorry to hear about your experience.
I attempted to contact you over the phone to let you know
That your missing hardware did ship out.
If you have any questions-
Please let me know.
Amy
EXT 1257
Quick and Easy checkout, the live chat was awesome and gave me real time photos of the open box product I bought! Will definitely be coming back to this website for more purchases in the near future.
Easy to navigate website
Detailed truck information
Great fast service
Site has a great layout, order processing and shipping was excellent.
Parts came next day despite saying two day delivery! Easy to shop and didn't have to hunt down my parts
It was nice and easy to install they make my truck looks newer than before the lights are brighter than before price was high
Thank you for your feedback!
If you have any questions-
Please let me know.
Amy
EXT 1257
I have been able to find all the items that I want for my truck.
Thank you for speaking with me.
If you have any questions-
Please let me know.
Amy
EXT 1257
It was Pleasurable, easy and, convenient. They had a good looking item and shipped fast.
AT always seems to have what I'm looking for to upgrade my 2016 RAM 1500. Shipping is very quick, everything is great quality, and all model specific items I have purchased have fit perfect!
Had what I was looking for for a specific vehicle at a reasonable price, with FREE rapid shipping!@
Easy to find what a person needs, no hassle shopping, will be buying from this company again.
Ordered what I wanted and received it in a timely manner
Is what I want and convenient to order
American Truck had what I needed and got it quick with their free shipping
Item wasn't missing any hardware or parts, and delivery was fast, overall very happy with American Trucks!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear that you had difficulty applying your credit.
I see that our customer service has assisted you with that.
If you have any other questions-
Please let me know.
Amy
EXT 1257