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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Had a better price point than OE Ford parts and it had a slight difference to it. Had more detail in it between the grille openings which gives it a slightly better look to it.Most people will not notice but Ford owners will see it. 👍
Please see the screenshot updated to reflect my second attempt at decent customer service from this outfit. I was purchasing items from this place for my 20 Mustang GTp PP1 and my 23 Lariat and accrued a $20 credit. I initially gave them 5 stars, but that vaporized when I tried to actually get help making a purchase. I have found other, better sources for my needs since they turned their back on me. I spend my money at Summit Racing now.
I can't add an order number because that is part of the problem I was trying to get fixed. I made several orders from AM and AT, but they are telling me I have never made an order and they don't show up on my AT account.
The pocket flares in the product picture are smooth and the same in the installation video. The pocket flares I received have textured square edges around the hard are holes for looks, not the same product as shown
Thank you for sharing your experience with us. We're sorry to hear that your pocket flares did not meet your expectations, and we appreciate your honesty.
Your satisfaction is our top priority, and we'd like to address your concerns directly. Please feel free to contact me at extension 1257 to discuss the issue further. Your feedback helps us improve, and we value the opportunity to make things right.
Amy
EXT 1257
Running boards arrived on time and in good shape. Installation was as easy as depicted in the video. After four seasons of use, weather, etc. I will review again. I expect it to be another positive review.
Looking for rear bumper for 2016 F150, Jennifer popped in and was very helpful I finding rear bumper covers. Perfect for now, but will get a real bumper soon.
Tag lights are very bright. No problem to install. The tailgate lettering kit really sets off the looks of the tailgate. The tag lights now at night shows off the lettering kit like never before.
I will finsh my review after I have returned an unacceptable item and installed a new factory replacement
My very first order from this company is late, was supposed to be here on 2/5/24 and didn't show up. They do use FedEx which is probably the problem! But definitely not a good start for me with this company.
We apologize for the inconvenience with your recent order. I have reviewed your order and I see that it was delivered. Thank you for placing more orders with us as well. We understand the frustration when an item does not arrive on the day we expect it.
Should you wish to discuss your experience, please feel free to reach out to me directly at extension 1257.
Amy
Awesome brand, great quality products! They always know what I need when it comes to my truck.
I haven't had to experience problems or returns yet
I wanted to make sure the truck seat covers would fit our 2000 chevy silverado truck before I would order them.
The gentleman assure me they would fit.
What I was hoping for is a Charcoal color, but black was all you had.
Ordering for my Dodge Ram 1500 truck was proficient and what I ordered fit perfectly! I'll be ordering again for sure.
Order arrived on time and the headlamps I ordered were packaged well (triple boxed). Headlamps work great, fit perfectly, and install was easy. No issues at this time.
I ordered the fender flares for my 2014 silverado and love the way they look. The installations was simple and took minimal time, definitely recommend!
Good experience had what I was looking for and a good price
Thank you
Nice selection of products. Informative product information and customer photos are a huge perk for when looking for different views of the installed products.
I shopped for tires and rims using your site. Found it easy to navigate and choose items.
Only wish I would have talked to one of your experts before placing my order. I messed up on my rims ordering a negative offset which in turn caused front tires to rub. I spoke then with one of your knowledgeable and friendly representatives and resolved issue with a leveling kit. Thanks AT!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear that you feel that way. We are committed to improving our customer experience.
Please feel free to reach out to me when you have your order information so we can discuss your
Experience. I would be happy to speak with you about it.
Amy
EXT 1257