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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I like how easy it is to find what items you want and looking for and how to buy and pay for your products
Every item I've bought has been high quality and exactly as described. Will continue to purchase auto products here.
Great to get exactly what I needed. The military discount is greatly appreciated. Thanks.
FEDEX service was mixed. First package came early; second package came a day late.
I ordered new Running boards for my 2022 Ram 1500. Ordered on Tuesday and got them on Friday. Installed by 10:30 am Saturday! Great price and quality as well as fast shipping. Highly recommended!
I don't have any complaints except for the site itself I think it's messing with me, every time I send in pictures with promises of free stuff the pictures don't get posted and I don't get anything, I'm tired of sending the same pictures over and over and nothing happens. So I don't think it's America trucks I think it's the AI or something..
All items appear correct. I'm just getting started with the installation.
They sent the wrong cold air intake. I had to wait 4 to 5 days to receive it only for it to be the wrong on. I was told send it back and 24 hours after I've shipped it back they'd send the correct one out. So a total of 10 days I'd be with out something I paid for. They didn't have to wait 10 days for their payment. Not going to say I'll never order from them again but I'm going to check different websites first they'll definitely be the last choice.
Thank you for your feedback about your S&B Cold Air Intake with Oiled Cleanable Cotton Filter. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at EXT 1257.
Amy
Quick delivery, super easy install. Opening box to install was less than 45 minutes.
Found what I wanted and bought it.
It was cheaper than the part store.$$$
Got a quick response from company, about if item was damaged what to do
Had a better price point than OE Ford parts and it had a slight difference to it. Had more detail in it between the grille openings which gives it a slightly better look to it.Most people will not notice but Ford owners will see it. 👍
Please see the screenshot updated to reflect my second attempt at decent customer service from this outfit. I was purchasing items from this place for my 20 Mustang GTp PP1 and my 23 Lariat and accrued a $20 credit. I initially gave them 5 stars, but that vaporized when I tried to actually get help making a purchase. I have found other, better sources for my needs since they turned their back on me. I spend my money at Summit Racing now.
I can't add an order number because that is part of the problem I was trying to get fixed. I made several orders from AM and AT, but they are telling me I have never made an order and they don't show up on my AT account.
I am very sorry to hear that you feel that way. We are committed to improving our customer experience.
Please feel free to reach out to me when you have your order information so we can discuss your
Experience. I would be happy to speak with you about it.
Amy
EXT 1257
The pocket flares in the product picture are smooth and the same in the installation video. The pocket flares I received have textured square edges around the hard are holes for looks, not the same product as shown
Thank you for sharing your experience with us. We're sorry to hear that your pocket flares did not meet your expectations, and we appreciate your honesty.
Your satisfaction is our top priority, and we'd like to address your concerns directly. Please feel free to contact me at extension 1257 to discuss the issue further. Your feedback helps us improve, and we value the opportunity to make things right.
Amy
EXT 1257
Running boards arrived on time and in good shape. Installation was as easy as depicted in the video. After four seasons of use, weather, etc. I will review again. I expect it to be another positive review.
Looking for rear bumper for 2016 F150, Jennifer popped in and was very helpful I finding rear bumper covers. Perfect for now, but will get a real bumper soon.
Tag lights are very bright. No problem to install. The tailgate lettering kit really sets off the looks of the tailgate. The tag lights now at night shows off the lettering kit like never before.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. I am so sorry to hear about the difficulty you
Have had on the website.
We're committed to improving our customer experience.
Please feel free to reach out if you have any questions or if you would like to discuss.
Amy
EXT 1257