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American Trucks

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 6 days

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47,124 reviews

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Pennsylvania
1 review
0 helpful votes
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Pricey
February 21, 2024

Great selection. But definitely in the higher side of price

Date of experience: February 13, 2024
Support R. American Trucks Rep
over a year old

Thank you for your recent purchase of Raxiom Axial Series Sequential LED Mirror Lighting.
Please keep an eye on your email as we send out promo codes and sales information via email.
Please let me know if you have any questions.

Amy
EXT 1257

Kentucky
1 review
0 helpful votes
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1500
February 13, 2024

Great service have never used the company but will used in the future for sure

Date of experience: February 13, 2024
Massachusetts
1 review
0 helpful votes
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Excellent service
February 13, 2024

Super easy and fast using website. Confirmation right away and shipped promptly

Date of experience: February 13, 2024
Pennsylvania
1 review
0 helpful votes
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Great Service
February 12, 2024

A big Thanks for Mike for helping me get the right bed cover and was delivered on time with no damages.

Date of experience: February 12, 2024
Arizona
1 review
0 helpful votes
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Radiator
February 12, 2024

Exactly what I needed! Fit and function was perfect!

Date of experience: February 12, 2024
Maryland
2 reviews
0 helpful votes
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My boyfriend loves it
February 12, 2024

It's perfect and it looks amazing on, it really puts it all together

Date of experience: February 11, 2024
California
1 review
0 helpful votes
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Fast shipping
February 12, 2024

Just what I was looking for made my installation super easy.

Date of experience: February 11, 2024
Minnesota
1 review
0 helpful votes
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Company is a Reseller
February 18, 2024

If I would have known you were reselling me a wheel bearing from TRQ, I would have purchased it directly from A1 auto and saved myself $50. Package arrived in very tough shape with no internal padding. I don't like dealing with returns and was on a timeline with this repair.

Date of experience: February 11, 2024
Support R. American Trucks Rep
over a year old

Thank you for taking the time to share your feedback with us. We sincerely apologize for any dissatisfaction you may have experienced with your
Front Wheel Bearing and Hub Assembly.
Should you wish to discuss this matter more, please feel free to reach out to me directly at extension 1257.

Amy

Florida
1 review
0 helpful votes
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Would Recommend!
February 11, 2024

Lots of options, information, and first responder discount was appreciated.

Date of experience: February 11, 2024
Florida
1 review
0 helpful votes
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Got a great deal
February 11, 2024

Got a great deal on an open box running boards for my truck

Date of experience: February 10, 2024
Texas
1 review
0 helpful votes
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All new lights
February 11, 2024

Replaced bothe taillights, both headlights, and the 3rd bakelight. Everything arrived promptly, and was exactly what I ordered. Very satisfied!

Date of experience: February 10, 2024
Wisconsin
1 review
0 helpful votes
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Leveling Kit
February 11, 2024

The website made it easy to order. Shipping was faster than expected.

Date of experience: February 10, 2024
Florida
2 reviews
0 helpful votes
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Product exactly as advertised
February 10, 2024

Good quality item.
Installed exactly as printed directions and video described.
Was delivered in a timely manner.

Date of experience: February 10, 2024
Canada
1 review
0 helpful votes
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Kevin's headlights
February 10, 2024

Great communication with salesman helped me out alot in figuring what headlights I would like best. Answered every question with professionalism.

Date of experience: February 10, 2024
Connecticut
1 review
0 helpful votes
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Excellent
February 10, 2024

Excellent service customer service was a big help. Product was high-quality. They return policy is even better. Would definitely recommend them to a friend.

Date of experience: February 10, 2024
Michigan
2 reviews
0 helpful votes
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Horn Replacement
February 10, 2024

Al my questions were answered. Looking. Forward to install the new horn Your team was more than helpful. Like they said the electrical wire connections were compatible. This new horn sounds louder than the original one on the 2014 F150. My old horn was not working properly and this is a great improvement. The horn arrived quickly and seems well made. The install took only minutes everything lined up perfectly.

Date of experience: February 10, 2024
Pennsylvania
1 review
0 helpful votes
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Wasn't sure if my Z71 package affected shock selection and wish there was more of a description for fitment. Other wise great

Date of experience: February 10, 2024
Florida
1 review
0 helpful votes
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Got vanity plate. My truck didn't come with bracket. This bracket is a perfect fit. Only problem was getting the old factory filler plate off the bumper. Looks great.

Date of experience: February 10, 2024
Ohio
1 review
0 helpful votes
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Order recieved
February 10, 2024

Very easy to shop many to choose from and review as a truck driver I did it all on my smart phone I placed my order can't wait to get home so I can install my new exhaust system then I'll post a review on my system thank you

Date of experience: February 10, 2024
Mississippi
1 review
0 helpful votes
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Wrong p
February 17, 2024

All parts arrived wrong after web site said would fit, returned for replacement and parts still came back not one time but twice wrong. Representatives were nice but don't know what went on with order pickers.

Date of experience: February 10, 2024
Support R. American Trucks Rep
over a year old

Thank you so much for your multiple purchases with us and for bringing your concerns to our attention in your review. We've noticed that you've already engaged with one of our customer service representatives regarding your order.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.

Amy