American TrucksReviews 14,586

Bought a "New JMS PedalMax Kit" for my Denali and receiving a used, scratched up, already assembled product at full price missing a part. If you're going to sell used items please adjust the cost accordingly and offer a discount notifying the customer first. The scratches don't really matter as it's going to be tucked out of the way and out of sight. But for full price and receiving an obviously used part that is a lack of integrity. Now I'm sketched out about using this company again for future parts. Sucks, I've bought from you before and didn't have this issue. Hopefully the chip doesn't have an issue which would explain the return. Will find out.

I had ordered a lot of merchandise from this company and the tires & rims didn't come mounted because they said that I don't purchase the mount & balance. Everything that had ordered was sitting in a saved cart so I just logged in and purchased everything now I have to pay someone else to put the tires & rims together.

Fit like a glove and the low profile looks great on my truck

Where there is an issue that's when things fall apart. I ordered a Prinsu Rack from AT which weighs in around 50lbs. I was sent what appears to be a return from another AT customer - it is a speedform chin spoiler for a Mustang - it weighs about 2lbs. How can someone think that this was a rack when they sent it out? As soon as I picked up the box I knew there was a problem.
Now that I am trying to return this product it is a nightmare...I have called 6 times and still do not have a return label. The customer service people were treating the whole incident like a joke. Absolutely the worst company I have ever dealt with at this point. I am still not closer to getting this sorted and I do not expect this message to even get anywhere. Total amateur hour over there at AT, I will never order from it again.
Companies should be judged on how they deal with things when there is a problem. Issues happen, it is what it is, but it's how it is dealt with and I am clearly going to have to take this up with my credit card company to get it resolved as AT are completely useless at this point.

Just to save time, I will not retype anything. This is the complaint that I just sent American Trucks. "I cannot believe this. I have bought several items from you guys. Recently, I bought locking lugs from you guys. They were delivered today. I went to install them onto my 2019 Ford F250 Super Duty and the lug nuts are too small. I contacted "customer service" about the issue. The person, who is obviously not from this country told me that the lug nuts will only fit "wheels bought from American Trucks". I tried to explain to this person, that wheels don't matter. She or he had absolutely no clue what they were talking about.

This person sent me an email so that I could return the item. Imagine my surprise when I found out that I now have to pay $10 the return the item that you guys said would fit my truck.

I will be sending the item back via FedEx tomorrow, however, rest assured, I will never buy another item from your company again. I certainly hope that "American Trucks" thinks the $10 was worth losing a loyal customer over.

I am certain that I will not get any response to this email, if my previous experience with your chat service is any indicator of how you do business."

I purchased an item from American Trucks and found the same item for approx. 40% less on another website. I attempted to cancel the order but it had already shipped. So I initiated an RMA and returned the item unopened immediately to AT. American Trucks decided to charge me an 13% restocking fee for the immediate return of an unopened item. I can completely understand the shipping costs not being refunded.

Very easy to follow your instructions. Easy to install