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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Had what I needed at a fair price, the only thing I dislike is that the bumper I received didn't have cutouts for my led license plate lights.
I installed the lights just like the video shows. They went in OK but when I used them the left one was perfect but the right one hyper flashed. I call and American Trucks is sending me a new set. I hope the new set is going to work.
The lens color matched well, one of the screw holes were a fraction off but still fit well. Very satisfied, saved a lot of money by not ordering from a dealership.
Fast shipping and they have everything that I need for my truck
, We originally ordered body side moulding to fit a 2020 RAM QUAD cab but received the longer version for CREW cab, non the less we can modify it to fit.Appears to be top quality product.
The remote start shipped extremely quick. Installation was simple (twenty minutes or less.) So easy, a caveman could install it.
Purchased running boards last week. Waiting for delivery today. American truck even set up install for me as well.
They were delivered in 2 days both fron rotors were marked with what side they were only issue is rear ones were not marked with which side to go on but just matched to the front all in all happy customer
Went to the chat and Bri set me up with new grill assembly for my truck, she is knowledgeable on the parts. In a shirt time git me the right part, sent me link to order, which I did...
Site is easy to use. Finding the right parts for your vehicle simple and accurate. Ease of checkout. They have rapid delivery.
Great experience would buy from you again. Although I have not received received the products I ordered based on my experience with your representative, Kristen?, I am very hopeful I will be pleased.
Quick and easy for a first time part orderer. I would do again for sure. Thanks again for your help and for your amazing products.
Hassle free ordering and shipping arrived fast and in perfect condition
I am very un pleased with the open box specials. I was under the impression I was getting a complete set for a 6" rough country lift and cv axles with wheel hubs. I received 1 cv axle and am going to receive 2 lifted knuckles. What am I going to do with 2 lifted knuckles on a stock truck. There should be a defined description of what you are going to receive and a disclaimer before you even purchase the open box special. I do enjoy the American trucks website typically but I feel like there should be adjustments to the open box special aspect of it.
I purchased $200 LED tail lights the end of November to give to my grandson as a Christmas present. They were shipped and received promptly. They quit working about 60 days later. My grandson contacted American Trucks and was told they wouldn't do anything as the purchase had been over 90 days. The website posts that they only have a 90 day warranty and they would not make any acceptions as it had been over 90 days since the purchase. I would never purchase anything of value from them with this kind of warranty and customer service
Product arrived faster than expected. Well packaged, easy to follow instructions, product was a perfect fit
First purchases I think I've made at AT. The website is easy to navigate, online inventory seems to be very accurate, and there are a ton of parts available.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience with your grandson's Raxiom Axial Series LED Tail Lights. I have reviewed your order and I see that you have discussed this matter with our customer service. If you should find you have any further questions, I would be happy to speak with you.
Amy
EXT 1257