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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I like it when it tells you if they fit your truck
I order a instrument cluster and you still have not emailed me by invoice, so i have no information on my order i might cancel it or ask for a refund because with this Order you as a company need to program the cluster but since you have not emailed me how will you know what to program the cluster to. You need to know the miles on my original cluster as well as the hours. I tried contacting you but you still have not addressed my issue and you have the audacity to ask me to give you a review.
I am not very happy with having to order another 100$ rotor because I received the wrong one. I needed the parts by next weekend. Which if i returned the wrong part then it would take longer then if i just ordered another
Thank you for bringing your concerns to our attention about your rotor We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at EXT 1257.
Amy
These were the easiest, fastest, and best fitting splash guards I've ever installed! They fit perfectly around the oem guards that came on my 2024 Silverado HD. Didn't have to worry about alignment or being level to the ground. Get you some!
Everything went on and looks great and was easy to install
I messed up by tossing out the box and not looking at my leveling blocks for a week before installing them, big mistake. Ordered some rear leveling blocks for my 2017 chevy 4x4 and received a set for a 2020 ford f150 2wd. Close. Maybe next time
I am so sorry to hear about your experience with your MotoFab 2-Inch Rear Leveling Kit.
I see that you've already engaged with one of our customer service representatives regarding this matter.
Please let me know if you should have any questions.
Amy
EXT 1257
Truck go vroom and accelerates pretty fast now, so overall I do not regret my purchase
I like shopping here, easy to find items and not too pricey
Great selection of parts and accessories. Awesome prices
Great great great great great great great great great
I called to ask about the bumper I wanted and Jared was more than helpful with the info I requested and was gracious enough to start a quote to make the process easier when I was ready to order.
Was excited to see it was offered on your site but upon receipt of my order finding out it doesn't fit 23 or 24 chevysilverado.
Thank you for sharing your experience with us. We're sorry to hear that your tailgate handle cover did not meet your expectations, and we appreciate your honesty.
Your satisfaction is our top priority, and we'd like to address your concerns directly. Please feel free to reach out to me at EXT 1257.
Amy
I am in process of truck builds on Ram 1500 and great getting quality items and quick shipping
I asked about price match but no answer on how. This air filter is cheaper directly from K&N plus free shipping. I hope customer service help improves as got a lot of mods to do to 4 Ram trucks
Chad was very helpful in answering my questions about the product and helped me with purchasing it on the phone
The original broke the same way but fit way way better. My present purchase only lasted a year, it was a sale item then. So now I'm paying almost full price, but I need it, so there it is. It was a bad design originally by Ford.
Great experience. Product just as described. Very fast shipping.
It was very good service! Gave me all the right pointers.
Really liked them. I wish they would've fit but they didn't work out sending them back see what else we can come how long before they contact you after you fill out your return paperwork before they contact you so you can send them back really need the money to buy lots more stuff from you going through my truck and finding all kinds of stuff I need to replace or add fender, flares on and on and on and on
My $1,300 order arrived and half the boxes showed damage. Upon inspection the powder coated calipers have several chips in the coating, could have been packaged better and individually wrapped to protect them. I blame both the shipper and whoever packaged my order. I need the parts now and don't have weeks to go through the return process. Lesson learned.
I am so sorry to hear about your calipers. Thank you for bringing this to our attention.
Please let me know if you would like to discuss your experience or if you would like assistance.
I would be happy to help.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out with your concerns regarding your Instrument Cluster. I have reviewed your order and I see that you have been sent an email requesting this information. Please reply to the email or call into our customer service if you prefer to provide the requested information. Please let me know if you have any questions. Thank you!
Amy
EXT 1257