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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Needed a lid for my armrest/console for my truck. Had what I needed and arrived in a timely manner. Fit great and work as it should
Product came timely and in good condition. Ended up not needing the item and it was super easy to return!
Great products for truck owners. Web site is very vast and easy to navigate. Great Shopping Marc, how are you? Experience!
Got this as a birthday gift to my boyfriend, he was a little skeptical about this brand but it came very fast, he put it on and his truck sounds amazing.
Ordered the transmission pan for my truck it said was the right fit. Then have reached out to see how to send it back and can't get. Response. Not very good customer service.
Always fast shipping and customer service is excellent
I received a open box order and it was in the shape that was described. Have not installed bumper.
Great! Great Great Great Great Great Great Great. Awesome
Greatest site for beefing up your truck ride! A+
Hopped on this site in search of a hood protector. I put in my vehicle description and within ten minutes of searching in had my product picked out and headed my way. Delivery was also extremely fast, it seems like when you order larger items they take quite a bit longer, but I had my item in my hands three days after ordering!
Easy and great shopping experience! Speedy Delivery and everything was exactly what I needed!
Ok got the tires just fine from the shipper. When I talked to the rep on the phone about the tires and rims he said I would not need anything else to have them mounted. Took them in and found out I needed special lug nuts to mount the rims, the stock do not fit the provided ones. AT should know this! So I ordered the spindle lug nuts I needed and went back to the shop to get my tires mounted. They tried to mount them but the weights they used to balance the tires hit my front rotors, I mean WTF! They don't know this? Had to have the tires re-balanced with weights that would not tear my truck apart. How do they do this? Oh and the rep also said I would not have to do any computer mods with the bigger tires. My mechanics said my speedometer will likely be off with the bigger tires, they should know this! Overall, WTF!
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered with your recent purchase of you wheels and tires. We regret any disappointment or frustration caused by your experience.
If you would like to discuss, please reach out to me.
Amy
EXT 1257
Thank you for being quick and honest with my order that came missing pieces. I haven't had great luck with mail order this year so I was definitely worried when my order was missing pieces. Thank you for being a stand up company you are one of few these days.
Order the rear well liner for my truck. Real simple and all the information that is need for the product.
Got all my questions answered and even got a discount.
Great customer service.
Wide variety of wheels and tires alone with excellent prices. Check out was easily done. I can't wait to see the product when it arrives.
Needed dual stablizer Monday Morning for a customer. Was ordering Friday Afternoon. They said they could have it to me Monday and they did Just that. Thank you Thank you Thank you
I ordered my side steps they came quick I put them on same day by myself self was pretty straightforward
My new head lights I ordered on march 23,2024 are now leaking on the first rain
I am so sorry to hear about your headlights. I have reviewed your order and I see that our tech team is working with you currently in regard to this matter.
Please let me know if you have any questions.
Amy
EXT 1257
Works great! Easy installation, just need to have some common sense.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about your transmission pan. I see that you have a return set up for this item. Please let me know if you
Have any questions or if you would like to discuss your experience.
Amy
EXT 1257