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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great and easy to view with reviews and update info
I have yet to be able to buy anything. I've tried to get a water pump, mishimoto radiator, high output fans, thermostat and every time the site takes my money but cancels the order immediately.
Could not get any easier when making purchases. A++ service
My new cold air intake works great! My only issue was the box was pretty beat up in shipment and the long air tube was dented.
Shipping is always fast and efficient so I would recommend this site to others
Attempted to return an item that was poorly described and poorly pictured on the website, and yet suggested to me by the website as a good fit. I went through the long, tedious return information process complete with sending multiple photos, and have yet to receive a confirmation, a shipping label, or anything from American Trucks, besides more marketing and junk emails.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any difficulty you may have experienced with the search feature.
Please let me know if you have any questions or if you would like to discuss your experience.
Amy
EXT 1257
I couldn't find a mirror to fit my truck anywhere! They were all for the more loaded trucks. I have a pretty basic XL.
Wonderful fast efficient quick service and great experience
Great quality, fast shipping got here the exact date & time it said it would. Will be ordering from here again highly recommended
Item arrive on time and was as described fit was great.
Fast and shipped with great packaging and came beautifully!
I ordered the shocks, and got a confirmation of shipping within 24 hrs. Right part and on time
I am from Puerto Rico for all to know it's a island in the middle of the Atlantic Ocean and Caribbean Sea.I tried to obtain the tonneau cover for my truck from various sites but they didn't send it to me,I made the decision to try with American Truck and for my surprise they didn't hesitate and sent it I am very grateful. I will install it after I bed line the back of the truck this weekend
The first four things I put on my truck out of eight. I've had to send back because they didn't fit. If I bought them out of catalog that you sent me they should fit the time I spent trying to put these on and knowing that they didn't fit is not acceptable.
I am so sorry to hear about your experience with your orders for your Silverado.
Your feedback is important to us, and we're genuinely sorry for any inconvenience caused.
Please let me know if you have any questions.
Amy
EXT 1257
First I asked "will it fit?" then ordered on line. Shipped right away, no damages, perfect!
Ordered it,received next afternoon.Have never had an issue with their service and parts fit ad they should
Thank you for your feedback and for your headlight purchase.
Please let me know if you have any questions.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about your experience. I have reviewed your account and I see that you have been assisted by our customer service team.
Please let us know if you should have any further questions.
Amy
EXT 1257