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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great experience item as describe well packaged we shop at American Trucks
Good experience a lot to choose from delivery was on time and quick and came in great shape
I like the third brake light. Looks great and works great too. Very easy to install.
Delivery was on time. I'd say 10/10 for handling. Couldn't see any damage to the packaging or components.
Great service and i would definitely recommend "american trucks"
I ordered a metal front bumper w/ brush guard that was guaranteed to be delivered in 2-3 business days. 3 weeks later, I'm receiving multiple phone calls from a truck driver while my wife is in labor. Absolutely unreliable and unprofessional. Even paid $300 in oversized shipping and handling fees.
Order an exhaust for my 24 power wagon and it fit perfectly. The borla team knocked it out of the park with this cat back!
I ordered 5 inch V band 5 inch straight pipe exhaust. They sent me 4 inch VB and 5 inch exhaust. I contacted them and said he wrong. They turned around and said hey we don't sell that you go on their website and they do.
I am very sorry to hear about your experience with your exhaust. I see that you have been assisted by a member of our customer service team, however if you have any questions or if you would like to discuss your feedback- I would be happy to speak with you about it. Please feel free to reach out to me at EXT 1257.
Amy
You had everything I needed to replace the door handle on my 2000 Chevy Silverado. Good price and great service
Rotors did not fit the truck properly very disappointed. I had to go back to Ford and buy original equipment rotors that actually fit the truck. I returned the merchandise waiting for my refund.
Thank you for reaching out about your rotor and pad kit. I am really sorry to hear about your experience.
I called you to discuss your feedback with you and I have left you a voicemail. Please let me know if you have any questions.
Amy
EXT 1257
Since GM in their infinite wisdom can still make gearbox pans with no drain, the PPE drain pan was a must for me. Perfect fit, great finish, shipping was a bit much because I live in Alaska, but worth it.
Easy to find products and compare them, great pricing and quality product. Description details and reviews helped decide on which manufacturer to go with. Super fast shipping.
Acceptable acceptable acceptable acceptable my experience was acceptable
Thank you for sharing your feedback and for your recent purchase of side step bars.
Please feel free to contact me if you would like to discuss your experience or if you have any questions.
Amy
EXT 1257
Took 3 days after placing the order to hit my front door.
Good price, fast shipping, and very transparent. Would order from them again.
Brian was able to help me return the incorrect parts and send me the correct ones. Service and support was provided over a weekend and shipment took 3 days. Thank you :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I wanted to thank you for reaching out about your experience and apologize for any delay with the shipment of your Pipe Force Series Front Bumper. I have left you a voicemail and I hope you will contact me if you have any questions or if you would like to discuss your feedback. Thank you.
Amy
EXT 1257