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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I found it very easy to locate the parts I was looking for. Prices were competitive and a wide selection was available.
I selected 20 inch Mammoth wheels and Nitto Recon tires. I opted for the free mount/balance and also purchased new TPS sensors. I am very appreciative of how the wheels/tires were packaged for shipping. My concerns about possible shipping damages were quickly over when I noticed how well the wheels/tires were packaged. American Trucks did a great job!
I ordered fender flares and open box tail lights. The lights were not packaged well, the housing ended up having pieces break off inside the box. Customer service was excellent, giving me options to choose from.
Very easy to shop with AT. Running barricade black running boards were easy to install and look great.
Also ordered a Rough Country rubber bed mat that fit perfect. AT is easy to shop at and I'll use it for my truck needs in the future.
I had to return a PPE trans pan and opted for store credit. Process was easy and I used the credit to purchase new accessories for my truck!
Doesn't fit my dash tried modifying as best I could, it just won't fit. It is crap.
Bri was awesome to work with. Had trouble with online order but she straightened it right out. Just wish I could have gotten the first responder discount as I am a professional firefighter.
I ordered the fog light kit, assuming it had the bezel, glass and all. Nope, just the led replacement. I have to send them back, I did reorder the ones I was originally looking for.
Thank you for leaving feedback. I am glad that you were able to locate the ones that come with the bezel included.
Please do not hesitate to reach out if you have any questions. We are happy to help!
You can always call or chat in to our customer service team.
Amy
EXT 1257
The parts came on time, nothing was missing or damaged and the on line instructions were easy to follow.
Simple shopping experience and received my product very fast. The middle side pipes by mbrp are within the highest quality and are a great price. They sound absolutely amazing in my Ford 150.
Great company good prices and fast shipping. Customer service is amazing got one of my orders in which was led taillights one didn't work contacted them sent a replacement out same day was effortless. Will do more business in the future.
My product came early, was easy to install and left me most satisfied!
I like that you're able to save your make and model vehicle and it shows you exactly what works and what don't for your truck. Even the color gets matched when looking at parts, and they include videos to help installation. Very easy to use website and shopping
No problems with the order. Just wished I oedered more parts after getting into the repair.
Great website, easy to find what I wanted. I will be back to order more in the future.
I purchased an open box item but it was just as described!
Ordering here is always good. It's just the shipping that sucks. Fedex never delivers on time it's always a day or two later than it's supposed to be. Fedex couldn't find my package for a day this time around. If shipping was better it would be 5 stars.
Amazon had the same parts for $189.00 your price was $229.00
Thank you for taking time to leave feedback. We appreciate it.
Please feel free to reach out to me if you would like to discuss your order and experience. If you have an order number I would be happy to review your order with you.
I would be happy to help.
Amy
EXT 1257
Box was in great condition, as well as the product but on the front left side flare, the tape was peeled off a little bit and wasn't able to fully stick onto my truck as well as the back right flare the whole tape was wore and wasn't able to stick onto my truck at all
I am very sorry to hear about the tape on your fender flare. I have left you a voicemail.
Please feel free to reach out if you have any questions or if you would like assistance.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear that it did not fit your 2007 F-150. I see that you have spoken with our team.
Please feel free to let me know if you have any questions or if you would like to discuss your experience.
I would be happy to help.
Amy
EXT 1257