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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Went on line looking for mud flaps text tech said would fit my ranger look up my order didn't come close. Now I have to return it act of congress time etc. No product. Got lot of things I want to get for my new ranger down the road. Take a peak at different companies.
I thought I was dealing with a professional company that sold truck parts and accessories It has nothing to do with it being an open box. It's an open box because the last person sent them back for the same reason they're not even close to being right.
I am very sorry to hear about your experience with your open box lift blocks. I took a look and I see that our customer service team has assisted you with this matter.
I called to personally apologize and I left you a voicemail.
Please let me know if you have any questions or if you would like to discuss your feedback.
Amy
EXT 1257
I search here for parts first before looking at other sites.
Received wrong item and customer service rep did nothing to help me
Hey, thank you for reaching out. I took a look at your order of your Husky Liners WeatherBeater Front Floor Liners and I see we confirmed the part number for you via chat. I would be happy to speak with you if you have further concerns. I called and tried to leave you a voicemail. I am sorry I missed you. If you have found that you have further questions about this part and need assistance- please let us know.
We would be happy to help.
Amy
EXT 1257
My parts came in on time very well packed and easy to install and works great. Would recommend people to shop with American trucks and I will use American trucks for all my truck parts.
Package showed up early with great protection and mirrors look great.
I am very sorry to hear about your experience with you shocks. I apologize for any frustration this caused. I took a look at your order and I see our team has already set you up with replacements which have already been delivered to your location. Please let me know if you have any questions or if you would like to discuss your experience.
Amy
EXT 1257
Ordering was easy, my parts arrived on the schedule delivery day. All the parts were delivered in good condition.
Great product fits perfect. Video of install on the website is spot on
Shock box was a little damaged but other than that, fit my 2500 perfect!
I have not received my product; even after I have emailed the seller to let them know that I have not received my products
Thank you for reaching out with your feedback in regard to your purchase of window visors for your Tahoe.
I have reviewed your order and I see that they were delivered. I tried to reach out to you over the phone to review your order with you.
Please let me know if you have any questions.
Amy
EXT 1257
Your service rep did a excellent job explaining which would be a better way to go on the parts i was looking at.
Website is great, prices are great and customer service is aswell, part was shipped quickly and installed even faster.
So far order has been except there was no way for me to put in for the military discount that was shown was a possibility on the main page of my email.
From the moment your Associate picked up the phone he was very courteous and very informative my order arrived one day early which was greatly appreciated. American Trucks has a new life time customer. Thanks
Military discount? Didn't happen! You're correct military discount didn't work! Lock mechaniim on lid did not work had to reuse the old one. Have now decided not to order dash cover as most likely it won't fit.
Thank you for your feedback and for your recent purchase. I have reviewed your account and your account is set at the military discount level, your discount was applied. I called to review this with you and speak with you about your experience. I am sorry I missed you. Please feel free to reach out if you have any questions.
Amy
EXT 1257
I received all the parts I ordered, but upon opening the package, I discovered that the hardware for the product was missing. After speaking with an American Trucks representative, I was instructed to take pictures of everything I received and submit them for a missing parts request. American Trucks will review the photos and send out the necessary pieces. Hopefully, they'll provide everything I need to complete my project.
Finding it online was quick and easy. Ordering was hassle free and painless
When ordered it showed expected delivery date of 2 days. It arrived in 6 days
Thank you for reaching out with feedback regarding your shipping of your recent order. I am so sorry that your Fuel Management Disabler arrived a little later than expected. I have reached out to you to apologize and I am so sorry I missed you. Please feel free to contact me with any questions.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize for your experience with your purchase of mud guards. I took a look at your order and I see that you have already been refunded for these but I did leave you a voicemail to apologize as well.
Please feel free to reach out if you have any questions.
Amy
EXT 1257