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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Very happy with customer service and the quality is top notch stuff definitely be ordering through these guys again
A lot of nice products on their site. Found plenty of intakes to chose from, and eventually went with one that has been selling like hot cakes. Good price, fast shipping, fast delivery, box was in perfect condition upon receiving it. 100% recommend!
Con los videos de como instalarlo es muy fácil hacerlo y el resultado es súper satisfactorio
It was seamless, my order came fast, it is exactly what I wanted!
I've ordered several things for my 2015 Silverado and I've always had a good experience
IT WAS FAST DELIVERY AND I GOT A $5 COUPON. THANK YOU. THEY SAID IT LIKE THEY AND DID IT LIKE THE WEBSITE SHOWED. THANK YOU
Showed up on time and in one piece 👌 can't ask for better.
Items ordered came as advertised n there installation instructions were very detailed.
The products seem great the customer support is helpfull but when I received the product I ordered that was suppose to fit it unfortunately didn't other than that great experience
Purchased drilled and slotted rotors for my ram big horn. Shipping was fast and parts were a perfect fit.
Ordering was a breeze with the questions that I had being answered promptly and professionally.Thank you so much
Looking forward to get my new running boards put on my truck
Items arrived fast.packed well and good quality for the price.
While American Trucks has TONS of items to choose from, the prices are very high 🤷🏼 what can ya do. Sadly due to prices today it will take awhile to obtain everything I want for my vehicle lol. But American Trucks will be my place to shop for sure.
While American Trucks has TONS of items to choose from, the prices are very high. Sadly due to prices today it will take many years to obtain everything I want for my vehicle. Welcome to America I guess lol
All is good accept I had to drill a hole in each of the front "no drill" fender flares to get them to fit..
Wrong product sent twice, waiting on the third delivery. Customer service was nice, but frustrated.
I am so sorry to hear about your experience and I am happy that we were able to get you set up with the correct fitment of Barricade 5-Inch Oval Bent End Side Step Bars. I see that the Quad cab ones have already been shipped out to you. Please do not hesitate to reach out if you have any further questions or if you would like to discuss your feedback. I would be happy to speak with you about it.
Amy
EXT 1257
Great service!
Fast delivered!
Definitely will do business again.
Excellent chat and customer service. Quick response to questions.
Went on line looking for mud flaps text tech said would fit my ranger look up my order didn't come close. Now I have to return it act of congress time etc. No product. Got lot of things I want to get for my new ranger down the road. Take a peak at different companies.
I apologize for your experience with your purchase of mud guards. I took a look at your order and I see that you have already been refunded for these but I did leave you a voicemail to apologize as well.
Please feel free to reach out if you have any questions.
Amy
EXT 1257
I thought I was dealing with a professional company that sold truck parts and accessories It has nothing to do with it being an open box. It's an open box because the last person sent them back for the same reason they're not even close to being right.
I am very sorry to hear about your experience with your open box lift blocks. I took a look and I see that our customer service team has assisted you with this matter.
I called to personally apologize and I left you a voicemail.
Please let me know if you have any questions or if you would like to discuss your feedback.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback. I took a look at your recent order and I called to speak with you about your feedback. I am so sorry I missed you. I have left you a voicemail.
Please let me know if you have any questions or if you would like to discuss your shopping experience with your wheel and tire kit. Thank you!
Amy
EXT 1257