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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Just received them and haven't installed them yet but I matched them up to the truck and there the right size and there going to look pretty cool!
The new light shipped and arrived quickly, watched the install video for instructions and knocked out the project in 5 mins. Looks great!
Nice website. Delivery was on time and items were quality products.
Bad experience the connections don't even match what else can you say a company like you guys needs to make sure the parts you sale match OEM to be able to get customers real options rather then going to the dealership I'll make sure everyone knows to think twice before ordering anything from you guys
Terrible experience, Don't know where my grill guard is. Dont have 4 lights I was suppose to recieve.
I apologize that your first shipment of your grille guard was lost in transit. I see that we have already replaced this item for you.
Thank you for this purchase and all of your recent purchases with us.
Please let me know if you have any questions or if you would like to discuss your experience.
Amy
EXT 1257
Review of the lights and internet searches brought me back to purchase.
Friendly staff, issue still I resolved. New order still under review after 24 hours, credit amount incorrect on other item, causing new ticket to be created. 1.5 hours on phone without resolve.
Fits perfectly - made out of super thick material. I installed it in less than five minutes by myself. Priced right with fast and free shipping so I couldn't be more satisfied with this purchase. Also, Made in the USA which is an added bonus.
Only received 3 boxes. 1 of 4,3 of 4, & 4 of 4. Missing 1 rotor. Not sure if front or back. Don't have a 3 wheel truck. 3 doesn't do me any good. Request a return for items received. Will contact credit card company and reverse charges. Not a good way for a new customer to start out with your company
I am so sorry to hear about your experience with your rotor and pad kit. I see that you have been assisted with this already but I wanted to reach out an apologize for any inconvenience or frustration you experienced. I have left you a voicemail and please feel free to reach out if you would like to discuss your feedback or if you have any questions.
Amy
EXT 1257
Website and parts in stock is nice. Service was good. Way too many emails after you buy
Something though. About 4-5 per day since my first purchase.
It was easy to find what I was looking for and it was shipped fast.
Ordered coilovers and near shocks for my truck that said were available and ready to ship online. Placed order and stayed in processing status for 4 days. The. Received a call stating they were iut of stock and would take over a month to get.
I am very sorry to hear about your coilovers and shocks that were out of stock. I see that we have refunded your for these items.
Please let me know if you have any questions or if you would like assistance locating ones that would work for you that we do have in stock.
Amy
EXT 1257
Had problem finding correct tail light assembly for my Ram Sport until talking to Ken. He set me with the correct assembly no problem with installing plus they look great
Great people to work with. Parts are shipped rapidly. Customer service via chat is outstanding.
I've been satisfied so far. I ordered fender flares that I had to return. As it turns out, they don't fit right because I already had mud flaps. The ordering process was easy and I hope the return process is as well.
Ordered a Fabtech stabilizer kit.Didn't ship for two weeks so far.Reached out to customer service and wowza,a $20 voucher for their website.Sure that corrects the situation.👎
I apologize for the delay with shipping for your kit. I have reviewed your order and I see that you requested a refund and that was issued.
If you have any questions or if you would like to discuss your experience please let me know. I would be happy to speak with you about your feedback.
We may have a similar kit that would work for you as well. I am very sorry for your experience with this order.
Amy
EXT 1257
It was easy and sufficient to find the products I wanted. It was also nice they added reviews, videos, and other helpful information to help research the products.
I have a 2024 F-150 Raptor. It has front and back tow hooks. I bought two sets. The front fit perfect but the back did not. The back tow hooks are longer so the cover didn't fit properly. Not sure what to do at this point. It left about 20% uncovered.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and I apologize for your experience.
I have tried to contact you to review your order and answer any questions you may have.
I left you a voicemail, feel free to contact me to discuss your feedback.
Amy
EXT 1257