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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Very fast shipping, product fit perfectly and made my truck sound great!
I purchased this exhaust kit in order to replace a dual exhaust so I could mount a 35" tire back under my truck. The exhaust arrived in a decent time. It was a good price but when it arrived all the exhaust pieces were loose, not wrapped, and were banging around inside and poking out of the box. The muffler had deep punctures in the metal on it along with a couple hangars being bent on various sections. The muffler also had multiple deep dents. I had to weld the puncture in order to seal the muffler as it had a leak. These issues could probably be avoided if they wrapped the items in some bubble wrap and put recycled materials in the box to fill the voids.
Was able to call confirm Everything will fit will be shooing here again
Everything was easy to find and check went smooth. I was offered a Military discount as well as several payment options
I needed to exchange the storage container for under the back seat for a different size. My request was completed with one phone call. I took two pictures. They sent me the return label. I sent the item back. My new item arrived in a couple of days. Very easy.
One of the smoothest transactions in a while, great first impression well done
Received mbrp armour high flow muffler to replace stock one on my 2020 Ram Bighorn. Very satisfied with sound and performance. No drone in cab what so ever. Was expecting it to be louder but glad it's not just enough rapp when you get on it! Very tasteful upgrade for a reasonable price. Highly recommend this muffler. Will not wake your neighbors up in the morning. Exactly what I was looking for.
Very easy to find what I needed and no issues with my delivery, they also have great deals compared to other websites.
This product is a piece of crap. The letters in the box are broken and you have to solve the puzzle before mounting. The instructions was no help as well. Even as I'm trying to take a picture to prove my point, the website cannot upload it because the file is too large. It's just a photo. Don't waste your money.
I am so sorry to hear about your lettering. I tried to reach out to you to discuss your feedback.
Please feel free to contact us if you have any questions or if you would like assistance.
Amy
EXT 1257
Got my rims the exact date they told me and very well packaged
Running boards arrived quickly, installing them was easy once you figured out all the bracket placements. Instructions not the best but youtube to the rescue. They look great on the 3500 Ram.
I ordered an item on 4-19-2024 and I didn't receive it yet! I didn't receive any updates regarding the status of my order, and I'm still waiting for my item to be shipped, delivered or a refund! I've ordered items before from this company without any problems.
Thank you for reaching out with your concerns regarding your order for your Seat Upholstery Kit.
I have left you a voicemail. Please feel free to contact me if you have any questions.
I would be happy to help!
Amy
EXT 1257
I called to verify part fitment to my truck. Turned out the part i actually needed was about $40 cheaper than the one i was looking at. Part sent fit like OEM.
Glad to be in business with AT.We had purchased few items from the company and satisfaction is over expectations.
Web site was easy to use
Had everything in stock
Fast delivery
Price was good
Couple of items i order was cheaper at american truck than amazon had higher price
I got most of my order in on time. Net disappointed on my lift kit, been waiting over a week and it still hasn't been shipped?
I would be happy to review your order with you.
I am sorry to hear about your lift kit. We would like to make this right.
Please feel free to reach out to me with your order number and we can take a look.
Amy
EXT 1257
I purchased the BAK Industries BAKFlip FiberMax Tri-Fold Tonneau Cover which has been a great. Even better I was able to find an 'open box' deal that saved me hundreds! Shipping was fast, arrived ahead of schedule, and it was well packed for a large package and arrived intact. The actual product was as new with all the components still in original packaging. Very satisfied overall with my whole experience with American Trucks and this purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience with your exhaust you purchased for your RAM.
Please feel free to reach out to us if you have any questions or if you would like assistance.
We would be happy to help!
Amy
EXT 1257