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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I was very pleased with the lights that was ordered.very easy to install and make my truck look great.
Items I wanted were in stock, shipped quick and for great! Overall great and easy experience.
It took several attempts to place my order. After selecting the item the next step froze and I had to go back and redo the steps several times before I could actually place the order.
AT trucks had the best customer service ever,that is now my go to place for all my truck needs,Thanks.
Easy ordering and easy to get around the website. Wide variety of accessories for my 2021 Silverado.
I would tell you not to waste your money
I got jet mass air flow and jet programer $600 + spent for no reason
I am very sorry to hear that was your experience with your mass air flow and jet programmer.
Please let us know if you have any questions or if you would like assistance with that programmer.
Thank you for all of your purchases with us for all of your trucks.
Please feel free to reach out with questions.
Amy
EXT 1257
Came fast. Got what I needed. Will order from here again.
The only thing I didn't like is that the next day I bought the product it was $30 more cheaper
Awesome product fit perfectly no problems what so ever highly recommend
Thank you for your feedback about your Bushwacker Trail Armor Rocker Panels.
Happy to hear it.
Please let me know if you have any questions.
Amy
EXT 1257
Quick shipping and product exactly as described. I would recommend them if you want or need them.
Service was great, Let me know when it was shipped and when I was going to receive it
Ordered new style headlights for my 2008 Avalanche, super excited to receive them only to be let down. Called customer service, they say correct item was sent & should've fit. Going through return process now. We'll see how this goes.
I am so sorry that the headlights that you purchased did not work out for you.
I see that you have already been refunded. Please let me know if you have any questions or if you would like to discuss your feedback.
Amy
EXT 1257
One item was missing from the initial delivery and boxes were damaged. Item were ok the missing item was delivered 2 days later without a box.
Thank you for your feedback and for your order of your rotors and pads.
I see that you have spoken with us about your order and I apologize for the condition the boxes arrived in.
Please let me know if you have any questions.
Amy
EXT 1257
Two times now I have had a order qualify for 2 day shipping and two times now it took 3 days. Idk of its the shipping company or what?
I have ordered several parts from American Trucks and my truck looks better every time I buy something. Parts come in when supposed to and with no problems. Thanks!
Exactly what I was looking for. They had it in stock. Also shipped out and was delivered with no issues and at my door step with in just a couple of days.
Excelleny tuner, i setup the truck perfectly and is working as expected. The tuner adjusted all parameters and is giving me exactly what i want from the configuration i set for my truck.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize that you had difficulty placing an order for your RedRock Window Deflectors.
Please let me know if you have any questions or if you would like to discuss your experience.
I would be happy to speak with you about it.
Amy
EXT 1257