On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Hello everybody, I currently bought the backflip for my Ford F150 2022. I watched a few videos and thought it looked pretty easy. After receiving all the parts and began to install the module. It was very simple step-by-step maybe 30 minutes tops. Since it's been on my truck, I've been very satisfied. It's nice being able to leave something in there without being in the elements. We live in Hawaii so there's quite a bit of rain, salt air, sun all of the above. I can even lock my surfboards in there and go have lunch and not worry about them getting stolen. We also ride dirt bikes, a lot, and the only way you can fit them in is the last fold that flips up to the window. It works great, can leave all my gear in the bed with the trifold down and when we return it, it is still there and dry. I love it and I will recommend it to anybody who is looking for one. Thank you, American trucks.
Great tech help and fast replies for the chat, good job! I chatted to get the correct parts and the tech helping me was fast and curteous. I got all the parts that I needed and the part numbers for some things that they didnt even carry! Great job!
Well my email is asking me to write a review on my experience, at the top of the email it has my vehicle specifications! 03-09 5.9 dodge Cummins, yet the kit that I received is for a 5.7l gas vehicle!
Still not funny, even though I laugh.
Sincerely, discerned customer.
Also if you could email some sort of return shipping label, or an address to return it to. Thanks
A very awesome experience and it will be ordering more from the future
Very organized website easy to find product, pleased with order
I purchased a fender for my 2015 Ford F-150 on May 5 And I still have not received a confirmation number I called spoke to an agent, and the agent said they couldn't find my order
Thank you for reaching out and leaving feedback in regard to your order of a replacement front fender.
I am very sorry that this item was lost. Having a lost package can be really frustrating and for this we apologize.
I see that after the lost package claim had been submitted your front fender was delivered to you.
I am so glad that it arrived for you. Rest assured though, if the original did not show up we would have sent you out
A replacement right away.
I am emailing you to apologize for any delay you experienced and to invite you to contact me if you would like to
Discuss your feedback.
Amy
EXT 1257
During a recent Northwest Pacific downpour, I noticed my midwestern 2017 Ram 1500 Rebel was leaking water onto the rear driver's sides headrest. I have a Black Belt in Google-Fu and a Master's Degree from YouTube University, so it didn't take too long to determine the third brake light was the likely culprit. I know I could have easily replaced the gasket and saved some money, but I saw this as a great opportunity to upgrade to something a little extra. This was also my first encounter with American Trucks (not my last). Pricing seemed to be fair considering the looks, function and quality of the product. Installation was a breeze, and shipping was fast and free. I will definitely use them again not sure, but I think there might be something wrong with my taillights.
Great product! Would buy again shipping to about a week but worth the wait
I ordered some rain guards for my truck. The first ones just didn't fit right older. Another pair fit perfect. No hassle on refund or replacement I recommend.
Product looks very nice, strong, and sturdy. We were very happy with its' appearance. It came with instructions but, wish it had an instruction video also. The installation was a little tricky, needs two people ( four hands) to get the job done in 1 hour.
I loved it! Everything is neat and organized now 🙂
Got a part for my ywar truck model and all. The part would not fit and was not even for my style truck.
Thank you for leaving feedback regarding fitment of a transmission pan for your truck.
I am very sorry for any frustration that you experienced with this purchase. I am very glad that were were able to help you cancel the order and
I have left you a voicemail- I would be happy to assist you in locating a transmission pan that would fit your truck. Please feel free to contact me
Back and we could take a look at what we have available for that type of transmission.
Amy
EXT 1257
Timely shipping. Great product quality at a competitive price!
The website was very easy to navigate an find exactly what I was needing. This price was good. I will be a returning customer.
Utilizing American Trucks website is super easy. Enter your vehicle information and all products relating for it will populate.
Very fast delivery all parts and fittings fit perfectly no complaints whatsoever filter looks and feels really good on the truck..
Less than satisfactory, even with help the wrong item was sent.
I sincerely apologize that the seal you purchased did not work out. I have reviewed your order and I see that you have returned this for a refund.
However, I have issued you out an additional store credit voucher and I would like to invite you to shop with us in the future.
You will see this credit on your account to apply to an order and if you are placing an order over the phone just let the agent know you would like to apply your credit.
I have left you a voicemail reviewing this and please feel free to contact me if you have any questions.
Amy
EXT 1257
No problems encountered, friendly Representative.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out with feedback about your first order with us and for speaking with me today concerning your experience.
We understand the first CAI you ordered was for a 5.7L and thank you for contacting us. I am very sorry that happened. I am glad we were able to get the exchange set up right away for the one you needed, the 5.9 L.
Please feel free to contact me back if you should find that you have any other questions.
Amy
EXT 1257