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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Easy web site to navigate. Parts came faster than expected. They also look awesome 👍🏼.
Ordered a patriot blue sun shield on 4/28. I had to follow up to see where our order was. Received a response that it had not gone out and didn't know the reason. We finally received today and it is the wrong color. Received a $10 voucher for next purchase, but will not be purchasing anything from this company again.
Placed an order that had an estimated delivery 10 days from placing the order. Not only did it not arrive, I've received no updates. Nothing automated. They sent me an email to ask how things were and I told them I haven't gotten updates. Still nothing.
I want to apologize for the delay of your Baja Rack Yakima and Thule Accessory Mounts; Set of Four. I have called and left you a voicemail. We are working on getting this to ship out to you as soon as possible. A delay like this is definitely not the norm and something we take very seriously. Please feel free to reach back out to me if you would like to discuss your experience or if you have any questions.
I would be happy to assist you.
Amy
EXT 1257
Very bad communication 😔 disappointed other times we're way better
I sincerely apologize for any delay you experience in the shipping of your JMS BoostMAX Performance Booster and for any confusion with communication around that.
I see that it has shipped out and has been delivered but I still wanted to reach out an apologize. I have left you a voicemail. We regret anytime an item is delayed, we try to ship all items out
Right away and get them in your hands. Please give me a call back if you would like to discuss your experience.
I would be happy to speak with you about it.
Amy
EXT 1257
Item shipped fast and was package very well. Easy to find what I need at good price. Reviews on web page made it easy to make a decision.
Awesome! One word sums it up! "Awesome "! I can't say enough about customer service, recommendations and willingness to listen to hear what I was trying to achieve with my 2024 Silverado 5.3! Thanks again American Truck!
Fast delivery, have yet to open the box but looks good so far
Great customer service, Thank you Matthew!
Easy Shopping. Great products. Well made and durable. Questions are no problem
These lug nuts are ok they scratch easily. They should hold up for a while however the paint is easily scratched even when trying to put them on carefully
Hey Andrew,
Thank you for reaching out about this issue with your lug nuts.
That certainly should not be the case. I am really sorry about that!
Please contact me and we can see what we can do to help you out.
I hope to hear from you soon.
Amy
EXT 1257
I ordered what i was looking at, it showed up in a timely manner
Ordered a new set of head lights. I chose closest to OE as possible. Description was incomplete and required/compatible bulbs were not listed in description. Very confusing, but your website said they fit my truck. Had to return. Wasted 8 days waiting. One light came in two days, the other took 8 days. You guys wasted my time. Ordered new grill. Fit is horrible, and I expect it to crack from stress shortly. I simply do not have time to reorder. I talked to customer support. She listened, understood my problem and apologized. I very much appreciate her help making "that part" of the return simple. The rest of the return was a freaking nightmare. I was required to take pictures of the box, the item, the label! Who does that? Nobody! And then some 3rd party got involved? Apparently English was not their first language. I still have no idea what they wanted, but they finally issued a Return Authorization Number. I guess I'm spoiled from years of giving Amazon my money. Reordered headlights from Amazon had them in 2 days and installed in 1.5 hours, including wiring in your grill with LEDs.
Thank you for reaching out and sharing your experience about your headlights. I apologize for any frustration you experienced. I have left you a voicemail, please feel free to contact me if you would like to discuss your feedback or if you have any questions.
Amy
EXT 1257
It took 5 tries to actually see what I was looking for,the site kept showing me the same items that WERE NOT what I was looking for
I am really sorry Michael that you had trouble finding what you were looking for.
I would like to speak with you about your feedback if you are interested! I tried to call you and I am sorry I missed you.
Feel free to reach out to me at extension 1257 if you would like to discuss.
Thank you!
Amy
I became frustrated as I tried to apply discount codes and the website would not recognize my firefighter discount so I could not apply it to my purchase…
Hi Travis!
I left you a voicmail reviewing that your account is set at the discount level already. This means your discounts are taken off automatically. No need to apply a code.
Let me know if you have any questions and I'd be happy to review your order with you.
I hope you are enjoying your headlights.
Amy
EXT 1257
Fast delivery, great price and great customer service
The install went easy. Everything lined up perfect. I've sent some buddy's to the site. Buying experience was painless
Been quick and easy shopping for them installation was simple looked great very satisfied
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brandi!
I am really sorry but we do not have this item in blue.
The fitment box is asking you the color of your vehicle, but is not giving you the option of changing the color of the item. This item is supposed to be silver, and I do not see that we have these available in a blue color. Would you like to return this sun shield for a refund? I left you a voicemail reviewing this and I want to make this right for you so please contact me back and we can see what we can do.
I hope to hear from you soon!
Amy
EXT 1257