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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Wanted to upgrade my RAM and found everything I wanted and needed at American Trucks! Terrific selection, and matching product based on your vehicle is awesome!
Purchasing my exhaust through American Trucks was a no-brainer. Prompt, friendly, helpful service.
I look forward to receiving and bolting in my new exhaust. American Trucks will be my go to for additional performance items. I have advised all my friends to check out American Trucks before purchasing else where.
Had a issue with the promo code not working. I sent in a note to the service team and very quickly they responeded and credited the promo $ back to by card. Very statisfied
I called to inquire about purchasing an open box item over the phone. Mike B. Was the salesperson that helped me. He was a pleasure to deal with, very thorough in answering all my questions about the truck bed cover I was planning to purchase. I did purchase the cover over the phone and Mike B. Did a great job.
Working with your chat, and then the specialist was easy as always. I had a couple questions about whether the product would fit some of the specifics of my truck. The online specialist my questions, fully, and completely. He help me with the process of purchasing. Simply very professional and polite!
I honestly thought it was the wrong mirror for my truck but installed it anyway & realized once it was on my truck it looks identical to my other side.
My buena experiencia en todo el proceso. Además buen servicio y entrega rápida
Fast delivery and came with no damage had a great experience buying from you guys and will do more shopping
Ordering process was smooth and easy! Sam D helped me out, super nice and friendly
I ordered shocks and rear axle ubolts for a 2003 dodge ram 2500. They shipped and received fast. The ubolts were the wrong size but the staff made sure my return as simple as possible.
Thanks for your service
No paperwork came with the mirrors or instructions how to wire them into the system.
Great experience. Parts were perfect, shipping is fast. Next time do NOT require number of characters when you're asking a customer to do a survey.
The following day I sent a email about a 20 percent coupon that would not work and I also wanted an additional item put in the order. Someone responded to my question and then sent me to someone else who sent me to someone else whose sent me then I just disconnected the website. What a pain in the you know what and not a great experience. I did not get the extra part I wanted to buy but Rock Auto should have it.
Hi Jim,
Thank you for your first order with us!
I am really sorry to hear that as we discussed and I hope that you will give us another chance using that store credit on your account.
Please let me know if you have any additional questions.
Amy
EXT 1257
The website was very user friendly. Price was also reasonable. My product arrived only a few days after ordering.
I received the part on time. It was an easy install. You should view their video on YouTube that explains everything you need to do, step by step. It cost more than others but you get what you pay for.
I needed and wanted. Very reasonable price and very fast shipping
Some of the fastest processing and shipping of any product I've ordered. Their website made the whole process very simple.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph,
Thank you for reaching out about your Powered Heated Manual Extendable Towing Mirrors for your Silverado.
I left you a voicemail reviewing that these mirrors are a direct bolt-on installation; no drilling or modifications are needed. This kit includes all the necessary wiring harnesses and hardware for install.
When an item is a direct bolt on it typically will not come with instructions. I am really sorry and I would like to speak with you about your feedback. Please feel free to give me a call back.
I hope you are enjoying your new mirrors and you have a store credit on your account to use towards your next purchase with us.
Amy
EXT 1257